Jennifer Cummings
Fort Hood,TX
Summary
Loyal manager with a proven track record at All Service GmbH, excelling in employee management and problem-solving. Enhanced customer satisfaction and operational efficiency while fostering a positive team environment. Developed strategic plans that achieved departmental goals, ensuring high-quality service delivery and a safe workplace.
Overview
12
12
years of professional experience
Work History
Manager for Commercial Cleaning
All Service GmbH
Germany , Frankfurt
03.2010 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Associate In Office Management -
Feldbergschule Oberursel
Germany 06.2014
High School Diploma -
Anne Frank Schule
Germany 06.2010
Skills
- Employee management
- Time management
- Problem solving
- Quality assurance
- Friendly, positive attitude
- Flexible and adaptable
Languages
German
Native or Bilingual
English
Professional Working
Timeline
Manager for Commercial Cleaning
All Service GmbH
03.2010 - 06.2022
Associate In Office Management -
Feldbergschule Oberursel
High School Diploma -
Anne Frank Schule