Jennifer Curtis
Spokane
Summary
Dynamic Curriculum Advisor with a decade of experience at Spokane Colleges, excelling in customer service and data entry. Proven ability to resolve student inquiries effectively, enhancing client relations and streamlining application processes. Skilled in Microsoft Office Suite and conflict resolution, fostering a supportive educational environment.
Overview
13
13
years of professional experience
Work History
Curriculum Advisor
Spokane Colleges
04.2013 - Current
Assistance with student applications and front-line interaction for information and guidance.
Telephone assistance for any student inquiries.
Data entry for student applications.
Over the last ten years, extensive experience registering students for classes, assisting staff with general office duties.
Frequent point of contact for application and information questions.
Education
Associate of Applied Science - Paralegal Studies
Spokane Community College
Spokane, WA06-2010
Bachelor of Science - Political Science
Eastern Washington University
Cheney, WA06-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Paperwork processing
- Administrative support
- Microsoft Office Suite
- Prioritization
- De-escalation techniques
- Clerical support
- Filing
- Multi-line phone talent
- Office equipment proficiency
- Staff education and training
- Conflict mediation
- Proofreading
Timeline
Curriculum Advisor
Spokane Colleges
04.2013 - Current
Associate of Applied Science - Paralegal Studies
Spokane Community College
Bachelor of Science - Political Science
Eastern Washington University