Jennifer Daugherty

• Receive and respond to inquiries from customers, sales teams, and internal departments, ensuring prompt and professional resolution of requests
• Assist customers with product imprinting details, pricing quotes, rush orders, new account setup, and promotional inquiries
• Process orders via email and customer portals, ensuring artwork completion, pricing accuracy, and inclusion of all special instructions prior to release
• Utilize AS400 and customer web portals to manage order processing, confirm purchase orders, shipment details, and invoicing accuracy
• Identify and resolve order issues including shipping delays, product shortages, pricing discrepancies, and artwork corrections to maintain customer satisfaction
• Act as liaison between customers and internal teams, driving issues through to full resolution while maintaining proactive communication
• Maintain detailed process documentation, including customer-specific requirements and exceptions, in alignment with SOP guidelines
• Process new account applications and maintain account records, including payment terms, shipping details, and invoicing instructions
• Handle post-shipment requests, including returns, credit adjustments, and bill-only transactions with accuracy and timeliness
• Maintain awareness of customer-specific shipping requirements to proactively prevent delays and meet on-time delivery expectations

• Coordinated order processing to ensure timely fulfillment and accuracy of deliveries.
• Collaborated with sales teams to streamline order entry and enhance customer satisfaction.

• Created product labels, branding materials, and promotional content using Canva to strengthen brand identity and engage target audience
• Ensured visual accuracy and alignment with product specifications, enhancing customization and presentation quality
• Apply strong attention to detail in layout, formatting, and design consistency
• Adapted designs based on feedback and specific requirements, addressing challenges and increasing client satisfaction
• Self-motivated, with a strong sense of personal responsibility.

• Process 20+ wholesale orders daily, ensuring accuracy in pricing, product details, and shipping requirements
• Coordinated rush and expedited orders with internal teams, ensuring timely fulfillment to meet strict deadlines
• Resolved order issues, including shipping delays, product shortages, and pricing discrepancies, ensuring customer satisfaction
• Liaised between customers, sales teams, and internal departments to ensure smooth order flow and improve communication efficiency
• Communicate proactively with customers regarding order updates, delays, and resolutions
• Review product details and specifications to ensure order accuracy and alignment with customer expectations
• Processed returns, replacements, and credit adjustments, maintaining accurate account records to support customer satisfaction

• Managed high-volume data processing and auditing for weekly payroll supporting 500+ associates
• Identified and resolved discrepancies in timecards and payroll data, ensuring accuracy and compliance
• Coordinated with stakeholders to collect missing information, ensuring timely payroll processing
• Maintained and updated employee records, ensuring data integrity and compliance with standards
• Supported onboarding and offboarding processes, protecting sensitive information throughout

• Delivered high-volume customer support, resolving order-related inquiries and account issues to improve customer satisfaction
• Collaborated with internal teams to address escalated concerns, providing timely solutions for customers
• Maintained accurate documentation to support consistent service delivery and effective issue resolution
• Resolved customer inquiries efficiently, ensuring high satisfaction levels and loyalty.
• Trained new staff on company policies and customer service best practices.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Coordinated daily operations and managed team scheduling and performance to maintain workflow efficiency
• Resolved customer and operational issues swiftly in fast-paced environment, maintaining service continuity
• Executed financial transactions and ensured compliance with company standards through precise reporting

• Trained new employees to enhance team capabilities and improve onboarding process
• Provided customer service and product support to streamline store operations
• Assisted customers in product selection to ensure satisfaction and meet their needs.
• Processed transactions accurately and efficiently at the register.
• Maintained product displays to ensure an appealing shopping experience.

• Oversaw overnight front desk operations, ensuring accurate balancing of financial reports
• Executed end-of-day accounting processes and documentation, ensuring accuracy and compliance
• Processed daily financial reports and reconciled cash registers accurately.
• Oversaw overnight front desk operations, balancing financial reports to maintain operational integrity
• Assisted guests with reservations and billing, addressing special requests to enhance guest satisfaction.