Jennifer Davalos
Newnan,GA
Summary
Customer-focused hospitality and operations leader with 5+ years of experience in high-volume environments, delivering exceptional service while leading teams and maintaining safety standards. Skilled in resolving customer concerns, adapting to changing priorities, and communicating effectively in fast-paced situations. Bilingual in English and Spanish with a BBA in Finance and experience in financial services and regulatory compliance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Small Group Leader
Southside Church
Newnan, Georgia
08.2024 - Current
- Created a safe, nurturing environment for infants through attentive supervision, ensuring comfort and well-being.
- Engaged with parents and caregivers to assess individual needs, deliver updates, and foster trust.
- Followed established health, safety, and childcare procedures to maintain a secure environment and protect the well-being of children.
- Collaborated with volunteers and church leaders to ensure consistent care and effectively address family needs.
Director of Operations
Chick-fil-A
Newnan, Georgia
10.2020 - Current
- Drove restaurant performance into the top 5% of the Chick-fil-A chain through effective team leadership, operational improvements, consistent service standards, and a strong focus on exceptional guest experiences.
- Led the implementation of Chick-fil-A’s “Winning Hearts Every Day” strategy by developing a service-focused team culture, coaching team members on meaningful guest interactions, and reinforcing behaviors that created positive and memorable customer experiences.
- Improved restaurant food-safety assessment performance from 82% to 100% by strengthening safety procedures, coaching team members on compliance standards, and promoting consistent accountability.
- Maintained strict food safety and sanitation standards by completing daily critical safety checks, reinforcing established procedures, and holding team members accountable for consistent compliance.
- Addressed customer concerns and operational challenges with professionalism and timely decision-making, ensuring a positive experience in a fast-paced, high-volume environment.
- Delivered clear direction and feedback to team members, adapting communication to individual needs and operational demands to enhance team effectiveness.
Intern
Modern Woodmen Of America
Newnan, Georgia
01.2026 - 11.2026
- Built trusted relationships with clients by actively listening to their needs and providing personalized financial and insurance guidance, fostering trust and satisfaction.
- Communicated complex financial and insurance concepts clearly by adapting explanations to each client’s level of knowledge, circumstances, and questions.
- Ensured compliance with state insurance regulations and company policies during client interactions, safeguarding integrity of the application process.
- Engaged in community outreach and networking to cultivate relationships with diverse individuals, while enhancing brand presence and fostering community connections.
Education
BBA - Finance
University of West Georgia
Carrollton, GA12-2026
Skills
- Exceptional Customer Service
- Safety & Regulatory Compliance
- Professional Communication
- Team Leadership & Development
- Problem-Solving & Sound Judgment
- Bilingual: English & Spanish
Certification
- Georgia Life, Accident, and Sickness Insurance License
- Servsafe Manager Certification
- Securities Industries Essentials- Finra
Timeline
Intern
Modern Woodmen Of America
01.2026 - 11.2026
Small Group Leader
Southside Church
08.2024 - Current
Director of Operations
Chick-fil-A
10.2020 - Current
BBA - Finance
University of West Georgia