Rebecca Underwood

Managed diverse groups of individuals, ensuring a safe and inclusive environment for all participants. Utilized external resources such as guest speakers or community organizations to enrich the learning experience for participants. Addressed conflicts within the group promptly and effectively, maintaining a harmonious environment. Boosted participation rates through consistent outreach efforts targeting potential new members. Hosted regular meetings to review session materials and plan engaging discussions around key topics. Collaborated with fellow small group leaders to share best practices and support each other''s growth as facilitators.

Developed strong relationships with students and their families, fostering a sense of community within the ministry. Enhanced spiritual growth by organizing and leading weekly Bible studies for students. Facilitated small group discussions among students to help them apply biblical truths to their daily lives. Initiated outreach efforts to connect with unchurched students in the local community, increasing overall attendance at ministry events. Supported fun, interactive environment for learning and ministry. Maintained open communication with parents and guardians regarding upcoming events, student progress, and potential concerns, fostering trust and partnership between families and the church.

Managed high call volumes with professionalism and empathy, processing policy updates to meet client needs promptly. Articulated product value to prospective customers and supported current policyholders. Handled customer inquiries and sensitive information discreetly, ensuring compliance with data privacy regulations. Documented interactions for accurate records and enhanced customer satisfaction by resolving insurance-related concerns. Assisted with completing insurance documents to avoid missing information.

Sanitized toys and play equipment daily to ensure safety and cleanliness. Provided a safe and nurturing environment, regularly checking for hazards. Encouraged children's communication, problem-solving, and social skills. Maintained compliance with cleanliness standards and built strong relationships with parents through regular updates on their child's progress. Assisted in meal preparation for proper nutrition and gathered materials for lessons. Employed positive reinforcement strategies to manage behavior and minimize disruptions. Engaged individually with children to foster learning, taught hand washing and utensil use for good hygiene, and enhanced social skills through group activities and collaboration with fellow teachers for a cohesive educational experience.