Jennifer Davidson
Legacy Health
20
years of professional experience
1
Certification
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Clinic Services Specialist
1 Year 6 Months- Provide exceptional customer service to patients and their families.
- Oversaw supply ordering to maintain stock levels and support operational needs.
- Handled patient registration to streamline the intake process and enhance efficiency.
- Collaborated with leadership and IS to implement scheduling process improvements, enhancing overall efficiency.
- Collaborate with leadership and IS to implement improved scheduling processes.
- Use data driven information to enhance provider schedules.
- Supply Ordering
- Supply ordering through MSO
- Identified strategies to enhance patient engagement and satisfaction, contributing to better patient experiences.
Patient Access Representative
3 Years 5 Months- Bedside registration, ambulance/EMS arrivals, rapid triage data entry
- Coordinated seamlessly with EMS and trauma nurses to capture accurate demographic, insurance, and accident details under high stress conditions
- Screened for presumptive Medicaid eligibility and enrolled patients, ensuring access to necessary healthcare services
- Verified complex insurance coverages, including Medicare, Medicaid, and Workers Compensation, to facilitate emergent hospital admissions
- Proven ability to optimize patient flow, reduce check-in times, and maintain data entry accuracy
- Maintain patient confidentiality in complex high stress situations
- Managed comprehensive post-mortem coordination for sudden and high-acuity patient deaths
- Liaison between clinical teams, county medical examiners, and local funeral homes to ensure seamless legal and physical transitions of decedents
- Coordinated logistics of tissue donation services, ensuring compliance with legal and ethical standards
Patient Access Representative
2 Years 6 Months- Executed bedside registration and managed ambulance/EMS arrivals, ensuring rapid triage data entry for timely patient care
- Checked insurance coverage details for accuracy
- Maintained compliance with HIPAA regulations
Patient Access School of Dentistry Faculty Practice
5 Months- Scheduled patient appointments efficiently
- Collected payments from patients promptly
- Collaborated with managers and providers to enhance patient experience and service delivery
- Acted as liaison between dental faculty and clinics/hospitals to streamline patient care coordination
Police Records Specialist
3 Years 11 Months- Managed registration for sex, narcotic, gang, and arson offenders, ensuring compliance within jurisdiction
- Collaborated with Chief of Police to compile, analyze, and submit department crime statistics to State Attorney General, supporting informed decision-making
- Managed registration for registered sex, narcotic, gang, and arson offenders within jurisdiction
- Audited state-wide databases to enter, track and clear records for stolen vehicles and property
- Represented department in comprehensive overhaul of Criminal Justice Information Center (CJIC) system, enhancing information management capabilities
- Served as court liaison to facilitate communication between law enforcement and judicial system.
- Facilitated communication between the court and the department
- Represented department in planning and executing community outreach events to foster public engagement.
Clinic Support
6 Years 8 Months- Liaised medical records between clinic, state, and attorney's offices to ensure compliance and facilitate communication
- Facilitated provider credentialing processes for healthcare professionals
- Acted as interim manager for six months
- Coordinated schedules for five physical therapists to optimize patient care and resource allocation
- Oversaw timecard management for clinic staff to ensure accurate payroll for a clinic
Education
Bachelor of Science - Healthcare Administration
In Progress
Skills
Core Skills: Patient engagement
de-escalation
Collaborative problem solving
Workflow improvement
EHR optimization
Patient flow improvement
Compliance Skills: HIPAA
EMTALA
ICARE
Data management
Software proficiency
Patient registration
Patient confidentiality
HIPAA regulations
Certification
Santa Clara County Leadership Academy, Chosen to participate in a professional development program designed to help mid-level and emerging professionals advance their careers and strengthen management skills., WGU Leadership Certificate, Demonstration of competence in agency, applied ethics, business ethics, system thinking, and team building.
Timeline
Clinic Services Specialist
Legacy Health
03.2025 - CurrentRead More
Patient Access Representative
Legacy Health
10.2021 - 03.2025Read More
Patient Access Representative
Peacehealth
03.2019 - 09.2021Read More
Patient Access School of Dentistry Faculty Practice
OHSU
01.2018 - 06.2018Read More
Police Records Specialist
City of Campbell Police Department
07.2013 - 06.2017Read More
Clinic Support
Pt Northwest Of Longview
06.2006 - 02.2013Read More
Western Governors University
Bachelor of Science from Healthcare Administration
Read More