Jennifer Davila
Hospitality & Events Coordinator
San Antonio,TX
Summary
Personable Hospitality Specialist with years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
25
25
years of professional experience
Work History
Hospitality Specialist
AETR Events
07.2023 - Current
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Collaborated with various team members to meet guests' requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enforced provision of services in line with company standards.
- Enhanced overall experience
FOH Team Member
Evergreen Events And Consulting
03.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Business Owner/Operator
Aqua Otter LLC
10.2016 - 03.2020
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
Business Owner/Operator
Hot Shots Espresso Bar & Cafe
02.2014 - 02.2018
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Served as principal stakeholder over organization's complete operations.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Cosmetology - Cosmetology Education
Sunstate Academy
Fort Myers, FL05.1991
High School Diploma -
Venice Senior High School
Venice, FL06.1989
Skills
- Property Management
- Complex Product Knowledge
- Administrative and Office Support
- Document and Records Management
- Hospitality and Accommodation
- Policy and Procedure Adherence
- POS Systems and Ordering Platforms
- High-Volume Environments
Timeline
Hospitality Specialist
AETR Events
07.2023 - Current
FOH Team Member
Evergreen Events And Consulting
03.2023 - Current
Business Owner/Operator
Aqua Otter LLC
10.2016 - 03.2020
Business Owner/Operator
Hot Shots Espresso Bar & Cafe
02.2014 - 02.2018
Cosmetology - Cosmetology Education
Sunstate Academy
High School Diploma -
Venice Senior High School
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