EPIC
Jennifer Davis
Bellingham,WA
Summary
Client centered care giver, with a BSA in public administration and paralegal studies. Advanced communication skills within a professional setting, both written and verbal. Knowledgeable point of contact, to assist patients in understanding clinic processes and available resources. Advocate for patient education to improve access within the healthcare system and provide stable supportive services. Team oriented, centered on collaborative efforts and dedication to building pathways of success, both personally and professionally.
Overview
9
9
years of professional experience
Work History
Surgery Scheduler Obstetrics & Gynecology
PeaceHealth
06.2021 - Current
- Surgery scheduling, coordinate and prioritize clinic & hospital procedures.
- Case management, insurance authorization.
- Patient out-reach, personal health information documentation, HIPPA compliant.
- Educate patients on surgery processes, schedule upcoming appointments and provide plan documentation.
- Coordinate with multiple facilities to schedule surgeries for 13 obstetric and gynecologic surgeons.
- Engage in operational efficiencies, collaborating with surgeons, anesthesiologists, and facility staff to coordinate timely use in the OR.
- Prioritize urgent case requests needing immediate attention, while continuing to balance routine surgery demands appropriately.
- Foster relationships with referring physicians offices and streamline communication channels, to benefit both parties in co-patient care.
- Resolve scheduling conflicts and last minute changes, to maintain high-quality patient services and efficient OR utilization.
- Organize all necessary documentation to obtain prior authorization related to surgery and insurance requirements.
- Reduce surgery cancellations with informative patient communication and instructions.
- Arrange pre-operative and post-operative appointments for surgical patients.
- Adaptability in navigating last-minute schedule changes, lowering disruption to workflows in the clinic and OR.
- Perform daily administrative tasks, filing, copying and faxing documents.
- Organize and maintain patient chart filing systems for staff and clinic operations.
PAR OBGYN Medical Front Office
PeaceHealth
08.2020 - 06.2021
- Patient access representative, Front desk operations, appointment scheduling, insurance verification, patient documentation, data entry.
- Followed strict HIPAA guidelines for patient privacy.
- Verified and updated patient demographics, personal information, insurance, and documentation for consent to treat.
- Experienced medical software utilization for patient registration, scheduling, internal office communication, uploading documents, and payments.
- Multi-line phone systems, inbound / outbound call management, internal transfers, and interpreter outreach.
PAR Call Center Representative
PeaceHealth
09.2018 - 08.2020
- Patient scheduling (6) primary care clinics, insurance documentation, data entry, high volume call management.
- Detailed documentation of incoming calls, decipher patients needs/ transfer to correct lines of service, while streamlining communication efforts between various departments.
- Followed monthly metrics charts to increase flow, and update processes for more efficient response times and increased productivity.
- Utilized effective de-escalation strategies to professionally and effectively resolve complex issues and prioritize patient needs.
Owner & Operator
Wild Iris Artistry LLC
07.2016 - 12.2018
- Certified Cosmetic Artist professionally trained in Micro-Blading
- Managed all legal business requirements, bookkeeping, taxes, sales, marketing, and inventory/supply ordering
- Customer consults to assess needs and desired look, for optimal solutions.
- Developed strong relationships with clients, resulting in repeat business and personal referrals to maintain business.
Para-Educator
Meridian School District
08.2018 - 09.2018
- Direct student assistance, task-oriented instruction, facilitated learning processes through coaching and supervision.
- Monitored students classroom and outdoor activities to offer a safe, neutral, positive learning space, promoting student safety and focused learning.
- Prepared instructional materials for group and one-on-one activities within the established learning module.
- Supported the lead teacher in managing diverse classrooms, while navigating differences in learning and recognizing students who need additional assistance.
Call Center Representative
Bellingham Tech College (BTC)
08.2015 - 07.2016
- Outbound interest calls, scheduling, campus tours, event support, MS Office data entry.
- Increased team productivity and efficiency by implementing operational practices.
- Optimized student support by establishing events and activities that generated collaborative environments and resource awareness.
Education
BSA - Public Administration
Northern Arizona University
Flagstaff, AZ05.2016
AAS - Paralegal Studies
Arizona Western College
Yuma, AZ05.2014
Skills
- Case management
- Expertise in scheduling and facility coordination, calendar management
- Knowledgeable in Epic Health Systems, medical/ data entry software
- Computer proficiency, MS Office applications
- Leadership and training
- Patient relations and education
- HIPAA compliance
- Office administration and workflow support
- Critical thinking, team collaboration
- Effective communicator, using interrelated concepts to open perspectives and find positive solutions
Hobbies and Interests
- Cooking
- Art
- Nature exploring
- Spending time with family
Activities
- Volunteer projects
- Head Start-Committee Representative
- Faith Organization- Event Coordinator, Youth Mentor, Teacher
- Boy Scouts of America- Den Mother
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany Culture4-day work weekFlexible work hoursPaid time offWork from home optionHealthcare benefitsPaid sick leave401k matchPersonal development programsSoftware
SIS COMPLETE
Timeline
Surgery Scheduler Obstetrics & Gynecology
PeaceHealth
06.2021 - Current
PAR OBGYN Medical Front Office
PeaceHealth
08.2020 - 06.2021
PAR Call Center Representative
PeaceHealth
09.2018 - 08.2020
Para-Educator
Meridian School District
08.2018 - 09.2018
Owner & Operator
Wild Iris Artistry LLC
07.2016 - 12.2018
Call Center Representative
Bellingham Tech College (BTC)
08.2015 - 07.2016
BSA - Public Administration
Northern Arizona University
AAS - Paralegal Studies
Arizona Western College
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