Jennifer Davis
Customer Service Professional
Floresville,TX
Summary
Versatile Business Manager with experience in diverse sectors including technology, healthcare and finance. Demonstrated strengths include strategic planning, team leadership and process optimization. Noteworthy accomplishments include successful business growth through innovative strategies and management practices, driving efficiency and profitability. Known for fostering strong business relationships, ensuring client satisfaction and prioritizing organizational objectives.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
CVS Health Caremark
Floresville
02.2025 - 12.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with medication inquiries and health plan information, enhancing their understanding and access to necessary services.
- Processed prescription orders accurately and efficiently using CVS systems.
- Collaborated with pharmacy staff to streamline patient care services, ensuring timely medication fulfillment.
- Educated customers on available healthcare products and services, empowering them to make informed choices.
- Maintained customer records and updated account information in compliance with regulations.
Business Manager
Rhino Remodeling and Construction
San Antonio
01.2018 - 01.2024
- Oversaw budgeting and resource allocation for construction projects.
- Facilitated effective communication between clients and contractors, enhancing project clarity.
- Established and nurtured relationships with suppliers to ensure timely materials procurement.
- Coordinated project timelines and schedules for remodeling jobs, ensuring timely completion.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Determined customer needs and calculated payment options based on consultative sales process.
Teacher
Scuc Isd
Schertz
01.2007 - 12.2018
- Led classroom discussions that fostered active student participation and critical thinking.
- Applied diverse teaching strategies to accommodate varied learning needs and promote inclusivity.
- Designed engaging lesson plans that enhanced student understanding of curriculum standards.
Waitress Trainer
Rainforest Cafe
San Antonio
01.2004 - 12.2007
- Trained new waitstaff on menu knowledge and customer service techniques, improving customer satisfaction.
- Guided new waiters in learning menu items and their ingredients, ensuring accurate service and enhancing guest experience.
- Facilitated role-playing exercises to enhance staff communication and teamwork skills, fostering a collaborative work environment.
- Coordinated schedules and shifts for waitstaff to optimize coverage during busy periods.
Child and Youth Program Assistant
Kids Involvement Network
San Antonio
08.2001 - 05.2004
- Coordinated planning and implementation of engaging activities for children and youth, enhancing participation and enjoyment.
- Worked with staff to establish a safe, supportive environment, fostering trust and confidence among participants.
- Led group discussions that promoted social skills and emotional development, contributing to participants' personal growth.
Waitress
Joe's Crab Shack
San Antonio
01.2001 - 12.2003
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Accurately collected and entered food and drink orders, ensuring efficient service at point of sale.
- Ensured cleanliness of tables and dining areas throughout shifts, contributing to a positive dining experience.
Inventory Specialist
RGIS Inventory
San Antonio
01.1999 - 12.2001
- Implemented inventory tracking systems, enhancing efficiency and visibility of inventory management.
- Managed inventory control processes, ensuring stock levels met operational needs.
- Conducted regular audits, verifying accuracy of inventory records and identifying discrepancies.
Customer Service Representative
Sears
San Antonio
01.1998 - 12.2001
- Addressed customer complaints using active listening and problem-solving skills, leading to improved customer retention.
- Guided customers in navigating product inquiries and resolving service issues, enhancing customer satisfaction.
- Executed transactions at point of sale with precision, ensuring smooth customer experiences.
Education
Bachelor of Arts - Interdisciplinary Studies
The University of Texas At San Antonio
San Antonio, TX12.2006
Skills
- Problem solving
- Conflict resolution
- Educational technology
- Sales techniques
- Customer service
- Technical troubleshooting
- Data entry
- Customer outreach
- Order processing
- Product knowledge
- Customer records maintenance
- Client communication
- Financial analysis
- Time management
- Client retention
- Paperwork processing
Timeline
Customer Service Representative
CVS Health Caremark
02.2025 - 12.2025
Business Manager
Rhino Remodeling and Construction
01.2018 - 01.2024
Teacher
Scuc Isd
01.2007 - 12.2018
Waitress Trainer
Rainforest Cafe
01.2004 - 12.2007
Child and Youth Program Assistant
Kids Involvement Network
08.2001 - 05.2004
Waitress
Joe's Crab Shack
01.2001 - 12.2003
Inventory Specialist
RGIS Inventory
01.1999 - 12.2001
Customer Service Representative
Sears
01.1998 - 12.2001
Bachelor of Arts - Interdisciplinary Studies
The University of Texas At San Antonio