Jennifer Dawber
Insurance Rating Analyst
Warwick
Summary
Personable and highly adaptable, bringing strong analytical abilities and collaborative spirit. Proficient in data analysis and project management, with solid grasp of industry-specific software. Committed to driving impactful results and contributing to team success.
Overview
10
10
years of professional experience
2026
2026
years of post-secondary education
Work History
SCSS Specialist (Rating)
Amica Mutual Insurance
03.2022 - Current
- Partnered with cross-functional teams to ensure alignment of technical processes with business needs, ensuring smooth integration of new product offerings
- Analyzed business requirements and collaborated with IT to identify and resolve system discrepancies, contributing to streamlined workflows and enhanced operational efficiency
- Assisted in the creation of process documentation, ensuring clarity and compliance with business and technical specifications
- Provided ongoing support to stakeholders by identifying opportunities for process improvement, reducing inefficiencies and ensuring alignment with business goals
Associate SCS Specialist (Compliance)
Amica Mutual Insurance
10.2019 - 03.2022
- Collaborated with branch managers and technical teams to evaluate and address audit findings, aligning processes with company standards and mitigating risk
- Engaged in creating detailed reports and recommendations for process improvements, ensuring alignment with business goals and compliance guidelines
- Documented audit findings and facilitated discussions with senior management to propose and implement corrective actions
- Supported cross-functional projects to enhance operational processes and ensure regulatory compliance
SCSS Representative (Rating)
Amica Mutual Insurance
05.2018 - 10.2019
- Served as a resource for manual rating across various policy types, including Home, Dwelling, and Marine
- Engaged in cross-functional teams to develop best practices, contributing to training and onboarding new employees
National Service Representative III
Amica Mutual Insurance
12.2014 - 05.2018
- Delivered exceptional customer service, enhancing client retention through effective communication and support
- Managed incoming and outgoing communication, improving workflow and customer satisfaction through proactive engagement
- Assisted with process documentation and training for new service representatives, enhancing overall team efficiency and performance
Education
BA - Business
Southern New Hampshire University
12-2025
Skills
- Insurance Rating Expertise
- Technical Proficiency
- Customer Service Excellence
- Analytical Abilities
- Business and Technical Liaison
- Problem Solving & Efficiency
- Process Documentation
Timeline
SCSS Specialist (Rating)
Amica Mutual Insurance
03.2022 - Current
Associate SCS Specialist (Compliance)
Amica Mutual Insurance
10.2019 - 03.2022
SCSS Representative (Rating)
Amica Mutual Insurance
05.2018 - 10.2019
National Service Representative III
Amica Mutual Insurance
12.2014 - 05.2018
BA - Business
Southern New Hampshire University
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