Hi, I’m
Jennifer De La Cruz
Brooklyn,NY
Overview
10
years of professional experience
1
Certification
Work History
New York City Police DepartmentNew York, NY
Traffic Agent
05.2017 - Current
Job overview
- Organizing and maintaining payroll information by entering data, deleting errors, calculating and collecting information.
- Investigating and addressing payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Performed secretarial duties as Main Desk Agent including processing and filing of paperwork, responding to telephone calls and completing daily roster reports.
- Worked as Operations Agent managing employee roster, scheduling, rollcalls and daily assignments.
- Trained over a dozen new agents on one-on-one basis as well as group orientations.
StaplesNew York, NY
Copy and Print Specialist
02.2017 - 05.2017
Job overview
- Prepared over 4,000 projects for printing, document scanning and enhancement from start to delivery
- Provided assistance with Xerox copy machines and computers
- Offered quality reproduction of customer materials like binding, hole punching and copier maintenance.
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
- Implemented quality control measures to check projects for accuracy and efficiency.
- Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
BluwireQueens, NY
Sales Associate
09.2016 - 02.2017
Job overview
- Daily inventory counts to eliminate discrepancies.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained positive working relationship with fellow staff and management.
StaplesNew York, New York
Team Lead
09.2013 - 10.2016
Job overview
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Managed cash office, POS registers, and daily bank deposits
- Reduced financial discrepancies by accurately managing accounting documentation.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services. Authorized transactions, and oversaw cash register associates.
Education
LaGuardia Community CollegeQueens, NY
Associate of Science from Criminal Justice
University Overview
- Currently pursuing an AS in Criminal Justice
Skills
- Outstanding Team Leadership
- Operations Monitoring
- Staff Management
- Staff Training and Development
- Employee Data Record Keeping
- Administrative Skills
- Planning and Implementation
- Inventory Management
- Money Handling
- Proficient in using Microsoft Office
Languages
Spanish
Certification
- City Time Timekeeping Training - 2023
Timeline
Traffic Agent
New York City Police Department
05.2017 - Current
Copy and Print Specialist
Staples
02.2017 - 05.2017
Sales Associate
Bluwire
09.2016 - 02.2017
Team Lead
Staples
09.2013 - 10.2016
LaGuardia Community College
Associate of Science from Criminal Justice