Jennifer de leon

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• I was the primary caregiver for my grandma, now she has a full-time nurse.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Maintained up-to-date knowledge of product and service changes.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Educated customers on use of banking website and mobile apps.
• Turned in excess cash to maintain drawer security.

• Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
• Escorted clients to spa areas, treatment rooms, and offices.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Handled payments and processed credit card transactions.
• Managed high call volume, ensuring smooth communication between clients and spa staff.

Bachelor of Science in Biology

University of Texas Rio Grande valley (UTRGV), edinburg, TX Graduated: June 2026 | GPA: 3.75 Relevant Coursework: Genetics, Microbiology, Ecology, Molecular Biology Honors: Dean’s List (2021-2025), Recipient of the Biology Scholarship Extracurricular Activities: Member of the Biology Club; Volunteer at local wildlife rehabilitation center, palm valley animal shelter.