Jennifer Delfosse
Oshkosh,WI
Summary
Experienced Drug Court Coordinator specializing in case management and client advocacy at Winnebago County Human Services. Leveraged substance abuse expertise to improve treatment planning and service coordination. Established robust professional networks and teams, demonstrating strong relationship-building and leadership skills to ensure compliance and operational efficiency.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Drug Court Coordinator/Case Manager
Winnebago County Human Services
Oshkosh, United States
01.2007 - Current
- Delivered case management services encompassing intake, assessment, crisis intervention, advocacy, referral, and ongoing monitoring of families to address their unique needs.
- Coordinated services with community resources and healthcare providers to enhance support for clients.
- Conducted comprehensive assessments to determine client needs and eligibility.
- Developed personalized service plans with clients and stakeholders to address specific client needs.
- Monitored client progress and adjusted plans to ensure compliance.
- Monitored client progress through regular follow-up contacts.
- Provided crisis intervention support during critical situations for clients in need.
- Cultivated positive relationships with other mental health professionals, programs and associations.
- Organized team meetings to facilitate communication and collaboration.
- Implemented process improvements that streamlined operations and enhanced service delivery.
- Maintained accurate records and documentation for compliance purposes.
Substance Abuse Counselor
Blandine House Inc
Fond du Lac, United States
01.2004 - 01.2007
- Conducted individual counseling sessions to identify and address clients' substance abuse challenges, supporting their recovery journey.
- Developed personalized treatment plans based on client assessments and needs.
- Facilitated group therapy meetings to enhance peer support and foster shared experiences among clients.
- Collaborated with treatment team to coordinate comprehensive client care services, ensuring integrated support for clients.
- Educated clients on substance effects and coping strategies to empower informed decision-making in their recovery.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Documented patient information, including service plans and progress notes, to ensure continuity of care and effective treatment.
Education
Master of Arts - Counseling
Lakeland University
Neenah, WI, United States01.2010
Bachelor of Science - Human Services
University of Wisconsin-Oshkosh
Oshkosh, WI, United States01.2007
Associate of Applied Science - AODA
Fox Valley Technical College
Appleton, WI, United States01.2004
Skills
- Clinical Substance Abuse Counselor (CSAC)
- Case planning
- ASAM knowledge
- Service coordination
- Client advocacy
- Team collaboration
- Community outreach
- Treatment planning
- Client monitoring
- Relationship building
- Professional networking
- Workflow management
- Assessment knowledge
- Community resources specialist
- Clinical documentation
- Case management
- Crisis intervention
Activities
- Winnebago County Drug and Alcohol Coalition, 2016, Assisted in developing the mentor program for the Drug Court Program.
- Clinical Substance Abuse Counselor, Wisconsin
- Safe Streets Committee Member
- Public speaking at area schools to youth
Certification
Clinical Substance Abuse Counselor (CSAC), DSPS, 09/2015
Accomplishments
Hero Award, 2021, Wisconsin Association of Treatment Court Professionals
Timeline
Drug Court Coordinator/Case Manager
Winnebago County Human Services
01.2007 - Current
Substance Abuse Counselor
Blandine House Inc
01.2004 - 01.2007
Master of Arts - Counseling
Lakeland University
Bachelor of Science - Human Services
University of Wisconsin-Oshkosh
Associate of Applied Science - AODA
Fox Valley Technical College