Jennifer Delgado
Baytown,TX
Summary
Dynamic leader with expertise in team motivation and problem-solving, previously at SkyZone Entertainment. Enhanced service delivery by 20% through strategic planning and effective coaching. Skilled in fostering collaboration and resolving conflicts, ensuring high standards of client service and operational efficiency. Proven ability to drive performance and maintain an inclusive team culture.
Overview
2
2
years of professional experience
Work History
Team Leader
SkyZone Entertainment
Baytown, TX
08.2025 - 02.2026
- Led team in delivering exceptional guest experiences through effective communication and collaboration.
- Trained new staff on safety protocols and operational procedures to ensure compliance and efficiency.
- Monitored daily operations to maintain high standards of cleanliness and safety within the facility.
- Implemented strategies to enhance team performance, resulting in improved service delivery and customer satisfaction.
- Conducted regular performance evaluations to identify areas for improvement and provide constructive feedback to team members.
- Fostered a positive work environment by promoting teamwork and resolving conflicts efficiently among staff members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Cashier Manager
Citi Cleaners
Baytown, TX
02.2024 - 10.2024
- Supervised daily cash register operations, ensuring accurate transactions and efficient customer service.
- Trained new cashiers on company policies, procedures, and point-of-sale systems.
- Monitored inventory levels of cleaning supplies and merchandise to maintain stock availability.
- Resolved customer inquiries and complaints promptly to enhance overall satisfaction.
- Conducted regular audits of cash drawers to ensure compliance with financial standards.
Education
Associate of Science - Sonography
San Jacinto College
Pasadena, TXSkills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Coaching and mentoring
Work planning
Analytical thinking
Goal setting
Coaching
Client service
Influencing skills
Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader
SkyZone Entertainment
08.2025 - 02.2026
Cashier Manager
Citi Cleaners
02.2024 - 10.2024
Associate of Science - Sonography
San Jacinto College