Revenue Cycle Manager
PointClickCare
Mississauga, Canada
10.2022 - Current
- Responsible for delivery and outcomes of revenue cycle services contracts
- Single point of contact for all day-to-day needs for assigned clients for contracted revenue cycle services
- Comprehensively plan, develop, execute, lead and monitor client implementations and ongoing
- Service deliverables
- Provide direction, priorities and guidance to billing specialists team to ensure customer requirements are met.
- Educate, communicate and provide actionable insights and recommendations to clients and key stakeholders to ensure exceptional service delivery
- Champion innovation and implementation of new processes and methodologies, and support change management with clients and key stakeholders related to assigned revenue cycle services
- Effectively manage communications and follow up between key customer staff and associated stakeholders
- Ensure timely tracking of payer and regulatory changes and keeps appropriate staff notified of changes and/or updates that impact reimbursement for assigned clients
- Inform decisions regarding workflows and processes related to revenue cycle services
- Support operations, as appropriate, in calls or face-to-face meetings with customers to resolve documentation requirements related to reimbursement issues
- Assess and train customer on duties related to revenue cycle requirements to facilitate company's successful billing operations
- Develop and drive efficiencies and process automation and assist in building lightweight infrastructure to support business objectives
- Coordinate service deliverables with all business partners to ensure objectives are met and continuity in results.
- Review, analyze and interpret accounts receivable data to monitor progress toward established revenue cycle goals; identifies deterrents to success and implements improvements as necessary to enhance efficiencies and results
- Conduct effective monthly A/R reviews with customers and key stakeholders to ascertain status of accounts, discuss collection strategies, and drive continuous improvement