Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER DIAGNE

Louisville,KY

Summary

Honest, reliable and dedicated to making the dream work. Not a job-hopper, but in search of a team that fosters integrity and great work ethic. Highly organized with exemplary multitasking, time management and customer service skills. Easy to teach, ready to learn professional with focus on quality and efficiency.

Overview

23
23
years of professional experience

Work History

Baker/Food Packager

Walmart Inc.
11.2021 - 03.2024
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment.
  • Managed customer services, including taking orders and resolving complaints.
  • Prepared, packaged and labeled baked goods
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed over 30 customer calls/ in person services per day
  • Worked 11 months prior to transferring to bakery as merchandising associate.

Elderly Caregiver

Helping Hands Companion Care
10.2017 - 11.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness both in private home care and facility settings.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping, cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Assisted clients with physical therapy exercises.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Recorded status and duties completed in logbooks for management.
  • Often managed up to 12 client visits per day.
  • Transported clients to and from medical appointments.

Store Manager

Public Storage
12.2016 - 08.2017
  • Reconciled daily sales transactions, prepared bank deposits and conducted banking transactions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained property general maintenance needs, troubleshooting and coordinating repairs.
  • Managed accounts through calls and letter, logging all communications and preparing auction paperwork as needed.
  • Scheduled new lease appointments.
  • Worked as Relief Manager at 5 location.

Quality Control/ Weld Inspector Metal Fabrication

The Lyons Company LLC
05.2001 - 08.2008
  • Checked color, shape, texture and grade of products and materials against established templates, blueprints and spec requirements.
  • Alleviated workflow issues and improved efficiency by creating product tracking process complete withe traceability logs.
  • Created product solutions/ improvements which reduced rejects and impacted efficiency. Utilized Six Sigma practices.
  • Voluntarily worked OT on all 3 shifts to educate all operators and inspectors in print reading and inspection, which led to unified inspection standards
  • Conducted complete dimensional and cosmetic product analysis to customer specifications, including weld inspection and generated First Article Reports for multiple clients.
  • Performed dye penetrant testing and fixture accuracy reviews.
  • Reviewed engineering department blueprints and marked recommended corrections or approved for production.
  • Conducted Capability Studies, Gage R&R studies, and check gage calibrations.
  • Conducted data collection and entry on machine production and scrap rates.
  • Maintained good customer rapport with problem solving techniques and diplomacy.

Education

Associate of Science - Medical Insurance Coding/Billing

Colorado Technical University
Colorado Springs, CO
04.2011

Skills

  • Demonstrated attention to detail; ability to process documents accurately and efficiently
  • Ability to work independently with little direct supervision
  • Ability to handle multiple tasks simultaneously
  • Humane attitude toward animals
  • 15 years customer experience
  • File Management/ archiving/ bookkeeping
  • Resourceful, professional, mature, goal oriented
  • Scheduling Experience
  • Great interpersonal skills both in person and by phone with clients, staff and volunteers
  • Basic computer knowledge
  • Punctual and dependable

Timeline

Baker/Food Packager

Walmart Inc.
11.2021 - 03.2024

Elderly Caregiver

Helping Hands Companion Care
10.2017 - 11.2021

Store Manager

Public Storage
12.2016 - 08.2017

Quality Control/ Weld Inspector Metal Fabrication

The Lyons Company LLC
05.2001 - 08.2008

Associate of Science - Medical Insurance Coding/Billing

Colorado Technical University

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JENNIFER DIAGNE