JENNIFER DIAZ
Orlando,FL
Summary
Enthusiastic, dedicated individual set to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Hostess
JW Marriott Orlando Bonnet Creek Resort & Spa
14900 Chelonia Pkwy Orlando, FL 32821 United Stat
11.2023 - Current
- Answered customer questions about hours, seating, and menu information
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action
- Relayed guest comments or suggestions to manager on duty for further action
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction
- Completed daily side work and opening and closing duties without fail
- Seated patrons based on guest preferences and seating availability
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Opened and closed seating sections according to volume of guests
- Input orders accurately into POS terminal, split bills and accepted payments
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Front of House Associate
SPRINKLES CUPCAKES
10.2022 - 01.2024
- Greet each guest in a timely and friendly manner at the popular Disney Springs location
- Assemble and package guest orders
- Prepare specialty beverages and signature dessert items
- Sanitize the store in accordance with standard operating procedures.
- Remembered, recited and promoted variety of menu items
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction
- Handled and stored food to eliminate illness and prevent cross-contamination
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
Cashier/Cook
ZAXBY’S
10.2021 - 09.2022
- Received customer orders and made recommendations
- Prepared food items under strict sanitary conditions
- Maintained restaurant appearance and cleanliness
- Operated cash register and handled cash
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs..
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs
Baker
CRUMBL COOKIES
04.2021 - 07.2021
- Prepared baking ingredients and decorated cookies
- Remained updated on the rotating menu and all available items
- Maintained appearance and cleanliness of the store and kitchen areas
- Operated cash registers and processed payments accurately
- Produced consistently high-quality baked goods for customers
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales
Intern
STEVEN B. RABINOFF
07.2019 - 08.2019
- Responsibilities included sorting and scanning architectural plans and documents
- Organized internal computer filing systems
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects
Education
Associate Degree In Performance Arts - Musical Theater
Valencia College
High School Diploma -
Osceola High School
06.2022
Skills
- Amazing Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Interactive communication skills
- Greeting guests
- Complaint Handling
- Guest complaint resolution
- Table Bussing
- Safe Food Handling
- Seating arrangements
- High-volume dining
- Reservations Management
- Attention to Detail
- Active Listening and Communication
- Guest Greeting and Seating
- Customer-Oriented
- Food Safety Standards
- Problem-solving abilities
- Money handling abilities
- Microsoft Outlook
- Staff Training
- Makes personal experiences
- Food and beverage knowledge
- Hotel safety regulations
- Hospitality
- Reliability
- Multilingual Communication
- Childcare
Timeline
Hostess
JW Marriott Orlando Bonnet Creek Resort & Spa
11.2023 - Current
Front of House Associate
SPRINKLES CUPCAKES
10.2022 - 01.2024
Cashier/Cook
ZAXBY’S
10.2021 - 09.2022
Baker
CRUMBL COOKIES
04.2021 - 07.2021
Intern
STEVEN B. RABINOFF
07.2019 - 08.2019
Associate Degree In Performance Arts - Musical Theater
Valencia College
High School Diploma -
Osceola High School