JENNIFER DIAZ

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Follows Forbes standards and supports team to help ensure all standards are met in all departments

• Identified customer needs through active listening, tailoring recommendations accordingly.

• Collaborated with team members to exceed sales targets, implementing creative marketing strategies.

• Welcomed and seated guests, ensuring smooth dining experiences.
• Coordinated with kitchen and service staff to manage reservations efficiently.
• Monitored guest feedback to enhance service quality and guest satisfaction.
• Trained new hosts on operational procedures and customer service standards.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

• Promoted accessibility at events by accommodating diverse needs, such as providing language translations or assisting individuals with disabilities.
• Managed volunteer recruitment efforts, leading to well-staffed events that ran smoothly without interruption.
• Collaborated with event organizers to develop innovative and interactive activities for attendees, increasing overall satisfaction.
• Developed strong relationships with vendors and suppliers to ensure seamless delivery of services at every stage of an event''s lifecycle.
• Provided exceptional customer service to event attendees, promptly addressing concerns or questions while maintaining a professional demeanor.
• Contributed to event success by adeptly handling on-site logistics, including setup, teardown, and troubleshooting issues as they arose.
• Ensured a safe environment for attendees by implementing proper safety protocols during events.
• Evaluated post-event feedback to identify areas for improvement and implemented changes accordingly for future success.
• Assisted in the successful execution of various events, managing registration processes and addressing attendee inquiries.
• Provided clear and concise directions for attendees navigating event spaces, resulting in a well-organized flow of foot traffic throughout venues.
• Demonstrated adaptability when faced with unforeseen challenges during events, quickly devising solutions to minimize disruptions and maintain a positive atmosphere.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Managed multiple tasks simultaneously and completed all assigned duties each shift.
• Monitored guests for compliance with safety and security protocols, raising any issue with security.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Contributed to efficient crowd control by directing guests and providing accurate wait time information.
• Collaborated with colleagues to handle guest inquiries promptly, resulting in improved guest satisfaction ratings.
• Maximized ride efficiency by following standard operating procedures and adhering to strict safety guidelines at all times.

• Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns
• Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action
• Relayed guest comments or suggestions to manager on duty for further action
• Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members
• Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests
• Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction
• Completed daily side work and opening and closing duties without fail
• Seated patrons based on guest preferences and seating availability
• Rearranged tables and chairs for large parties and retrieved high chairs for children
• Opened and closed seating sections according to volume of guests
• Input orders accurately into POS terminal, split bills and accepted payments
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
• Worked with banquet manager to coordinate event set up and schedule.
• Answered customer questions about hours, seating, and menu information

• Greet each guest in a timely and friendly manner at the popular Disney Springs location
• Assemble and package guest orders
• Prepare specialty beverages and signature dessert items
• Sanitize the store in accordance with standard operating procedures
• Remembered, recited and promoted variety of menu items
• Maintained a clean and inviting environment for guests, ensuring a positive dining experience
• Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction
• Handled and stored food to eliminate illness and prevent cross-contamination
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers

• Received customer orders and made recommendations
• Prepared food items under strict sanitary conditions
• Maintained restaurant appearance and cleanliness
• Operated cash register and handled cash
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
• Helped customers complete purchases, locate items, and join reward programs
• Mentored new employees on cashier duties and best practices, improving overall staff performance
• Worked flexible schedule and extra shifts to meet business needs

• Prepared baking ingredients and decorated cookies
• Remained updated on the rotating menu and all available items
• Maintained appearance and cleanliness of the store and kitchen areas
• Operated cash registers and processed payments accurately
• Produced consistently high-quality baked goods for customers
• Developed creative seasonal recipes, attracting new customers and increasing bakery sales

• Responsibilities included sorting and scanning architectural plans and documents
• Organized internal computer filing systems
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
• Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects