Jennifer Diaz
Lake Worth,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Head Waiter
Ojos Locos Sports Cantina
El Paso, TX
08.2023 - 11.2024
- Greeted guests upon arrival and escorted them to their tables.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Adhered to cash handling policies when accepting payments from customers.
- Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
Insurance Agent
Contigo Insurance
Austin, TX
12.2022 - 08.2023
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Responded to customer inquiries and problems to promote great service.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
Education
High School Diploma -
Lake Worth High School
Lake Worth, TX05-2013
Skills
- Upselling techniques
- Guest service
- Cash handling
- Conflict management
- Effective customer upselling
- Sales techniques
- Check payment processing
- Strong leadership
Languages
English
Professional
Spanish
Professional
Timeline
Head Waiter
Ojos Locos Sports Cantina
08.2023 - 11.2024
Insurance Agent
Contigo Insurance
12.2022 - 08.2023
High School Diploma -
Lake Worth High School