Nicole Hidalgo
Penn Yan,NY
Summary
Dynamic professional with a proven track record in customer service and upselling, honed as a Sales Associate at Tillys.com. Expert in creating customized skincare plans and maintaining high standards of sanitization. Recognized for exceptional time management and problem-solving skills, ensuring customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Head Waiter
18th Amendment
03.2022 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Greeted new customers, discussed specials, and took drink orders.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
Sales Associate
Tillys.com
01.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Esthetics License - Esthetics
Continental School of Beauty
Rochester, NY01-2025
Skills
- Upselling techniques
- Warm and Friendly
- Skincare product knowledge
- Customized skincare plans
- Sanitization
- Customer Service
- Time Management
- High-frequency machine use
- Problem-Solving
- Upselling
Timeline
Head Waiter
18th Amendment
03.2022 - Current
Sales Associate
Tillys.com
01.2021 - 03.2022
Esthetics License - Esthetics
Continental School of Beauty
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