Jennifer Diaz
Chelan,WA
Summary
I am looking to aquire a challenging new career. Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Olde English Bulldogge Breeder
Self Employed
04.2018 - Current
- Managed daily operations, ensuring optimal care and feeding of animals.
- Implemented record-keeping systems for tracking lineage and breeding outcomes.
- Evaluated and selected breeding stock based on performance criteria and health assessments.
- Collaborated with veterinarians to ensure animal welfare and address health issues promptly.
- Organized successful mating pairs based on complementary genetics to produce high-performing offspring with desired traits.
- Enhanced the overall gene pool by selecting superior animals for breeding and eliminating those with undesirable traits.
- Educated potential customers on breed standards and characteristics, effectively marketing available animals for sale or stud services.
- Aided insemination processes by inserting artificial equipment and biological samples to produce desired young.
- Oversaw payment, transfer and documentation for sales of 14 animals to new private and commercial owners.
Nail Tech & Owner
"Self Employed" Shimmer Nail Salon & Envy Salon
02.2006 - 09.2017
- Delivered high-quality nail services, ensuring client satisfaction and repeat business.
- Mentored junior technicians on techniques and customer service best practices.
- Implemented sanitation protocols to maintain a clean and safe work environment.
- Developed customized nail designs to meet client preferences and trends.
- Streamlined appointment scheduling process to enhance operational efficiency.
- Offered advice and recommended products to improve and maintain nails.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Enhanced salon revenue with introduction of upselling techniques for premium nail care products.
Inside & Outside Sales
Gasgrillsdirect.com & Stovesdirect.com
02.2002 - 03.2005
- Partnered with outside sales teams to coordinate joint efforts on key accounts and expand overall market presence.
- Set ambitious yet achievable targets for the sales team, fostering growth through motivation and support.
- Increased sales revenue with targeted marketing campaigns and promotional offers tailored to the local market.
- Enhanced sales performance with thorough knowledge of competitor products and promotional tactics.
Education
Certification - CNA Certification
North Idaho College
Coeur D'alene, ID05-2020
Certification - Medical Billing & Coding
Carrington College
Spokane Valley, WA02-2017
Certification - Cosmetology
Headmasters School of Hair Design
Coeur D'Alene, ID02-2004
Skills
- Conflict resolution
- Interpersonal communication
- Leadership
- Problem solving
- Time management
- Proficient in word excel & powerpoint
- Customer service
- Computer literacy
- Marketing & sales
Certification
Cosmetology
Medical Billing and coding
Certified nursing assistant
Timeline
Olde English Bulldogge Breeder
Self Employed
04.2018 - Current
Nail Tech & Owner
"Self Employed" Shimmer Nail Salon & Envy Salon
02.2006 - 09.2017
Inside & Outside Sales
Gasgrillsdirect.com & Stovesdirect.com
02.2002 - 03.2005
Certification - CNA Certification
North Idaho College
Certification - Medical Billing & Coding
Carrington College
Certification - Cosmetology
Headmasters School of Hair Design