Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer Dicken (Murphy)

Breezewood,PA

Summary

Dynamic compliance leader with extensive experience at Bedford County Correctional Facility, excelling in crisis management and inmate supervision. Proven track record in enhancing security protocols and fostering staff leadership, resulting in improved operational efficiency and a safer environment. Skilled in incident investigation and adept at de-escalation techniques to resolve conflicts effectively

Accomplished and loyal Captain of compliance offering 21 years of experience managing inmate safety and order in Bedford County Correctional Facility. Focused and detail-oriented. Adept at remaining on high alert at all times and managing security risks.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Captain of Compliance

Bedford County Correctional Facility
04.2023 - Current
  • Supervised daily operations to ensure compliance with facility policies and security protocols.
  • Trained and mentored staff on effective communication and conflict resolution techniques.
  • Conducted regular inspections of facilities to identify safety hazards and ensure proper maintenance.
  • Implemented improved procedures for inmate classification, enhancing overall security measures.
  • Monitored inmate behavior and interactions, promoting a safe environment through proactive interventions.
  • Streamlined daily operations for increased efficiency by delegating tasks to appropriate personnel.
  • Promoted a culture of professionalism among staff members through consistent communication and clear expectations.
  • Ensured compliance with federal and state regulations governing correctional facilities through ongoing audits and assessments.
  • Managed high-risk situations effectively, applying crisis intervention techniques when necessary.
  • Contributed to a positive work environment through open communication channels and regular team-building activities.
  • Maintained an organized filing system for inmate records, ensuring easy access to critical information when needed.
  • Enhanced facility security by implementing strict protocols and thorough inspections.
  • Spearheaded community outreach initiatives that fostered understanding between the public and correctional institutions.
  • Upheld high ethical standards within the correctional facility by addressing misconduct promptly and transparently.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Participated in development of correctional policies and procedures.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised daily operations, ensuring compliance with institutional policies and regulations.

Correctional Lieutenant

Bedford County Correctional Facility
01.2021 - Current
  • Supervised daily operations within correctional facility, ensuring compliance with safety protocols and policies.
  • Coordinated inmate activities, maintaining order and facilitating rehabilitation programs effectively.
  • Conducted regular inspections of facilities to identify security risks and implement corrective measures.
  • Mediated conflicts among inmates, promoting a safe and respectful environment.
  • Analyzed incident reports to identify trends and recommend policy improvements for enhanced safety.
  • Mentored junior staff on best practices in security procedures and crisis management techniques.
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
  • Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
  • Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
  • Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
  • Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
  • Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
  • Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Served as a liaison between correctional staff and external entities such as law enforcement agencies, social services providers, or courts regarding inmate matters or facility operations.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Improved inmate behavior by implementing structured routines and clear expectations.
  • Monitored security systems throughout the facility to ensure full compliance with established guidelines while promptly addressing any potential issues or concerns that arose.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Completed daily work report sheets and delegated tasks to employees.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Handled inmate counts and searches for missing inmates.

Correctional Sergeant

Bedford County Correctional Facility
01.2014 - Current
  • Supervised daily operations of facility to ensure compliance with security protocols.
  • Trained and mentored junior staff on best practices for inmate management.
  • Conducted regular inspections to identify safety hazards and implement corrective actions.
  • Coordinated emergency response procedures during critical incidents to maintain safety.
  • Analyzed incident reports to improve operational efficiency and reduce recurrence of issues.
  • Led team meetings to discuss challenges, strategies, and performance improvements in facility management.
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Fostered a culture of respect among staff members through open communication channels and team-building exercises.
  • Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
  • Managed inmate housing assignments to maintain optimal safety levels within the institution.
  • Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
  • Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.

Correctional Officer

Bedford County Correctional Facility
05.2004 - Current
  • Supervised inmate activities to maintain safety and security within facility.
  • Conducted regular inspections of living areas to ensure compliance with regulations.
  • Implemented conflict resolution techniques to de-escalate potentially volatile situations.
  • Collaborated with law enforcement and judicial personnel to facilitate inmate transfers and court appearances.
  • Trained new staff on policies, procedures, and emergency response protocols.
  • Monitored inmate behavior through surveillance systems to identify security threats.
  • Documented incidents and prepared reports for management review and investigative purposes.
  • Assisted in the development of improved operational procedures to enhance facility efficiency and safety.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Observed behavior of residents individually and in groups.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.
  • Received and accounted for personal possessions and determined inmate work assignments.

Education

High School Diploma -

Everett Christian Academy
Everett, PA
06-1998

Skills

  • Inmate supervision
  • Incident investigation
  • Staff leadership
  • Recruitment and hiring
  • Security protocols
  • Crisis management
  • De-escalation techniques
  • Grievance handling
  • Records maintenance
  • Inspections
  • Team leadership
  • Decision-making

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved lack of training which led to a better training structure
  • Collaborated with the Deputy Warden of facility services/compliance for title 37 and PREA inspections and have successfully passed above average for the last 3 inspections
  • achieved multiple certification including CIT training ( all certifications are attached)
  • On the chapel executive board which allows the board to have more insight of the safety and security side of corrections

Certification

  • Certified CIT Officer
  • On the e board for the chapel
  • Naloxone Administration Training - 2023
  • PREA investigator- 2022
  • Letter of commendation- 2010


There is many certificates attached

Timeline

Captain of Compliance

Bedford County Correctional Facility
04.2023 - Current

Correctional Lieutenant

Bedford County Correctional Facility
01.2021 - Current

Correctional Sergeant

Bedford County Correctional Facility
01.2014 - Current

Correctional Officer

Bedford County Correctional Facility
05.2004 - Current

High School Diploma -

Everett Christian Academy

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