Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Dierlam

San Antonio

Summary

Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

27
27
years of professional experience

Work History

Rezforce Leisure Supervisor

Revinate
07.2023 - Current
  • Develop and implement innovative strategies to enhance guest experiences and increase customer satisfaction in the leisure department, driving positive reviews and loyalty towards the company's brand
  • Utilize data analytics to identify trends and opportunities for improvement in the leisure department, making data-driven decisions to optimize guest experiences and increase customer satisfaction
  • Lead regular performance evaluations and provide constructive feedback to leisure agents, identifying areas for improvement and recognizing achievements to drive individual growth and team success
  • Collaborate with cross-functional teams to integrate solutions that streamline and improve efficiency, and enhance overall guest experiences, aligning with the company's commitment to innovation and excellence in customer service.

LUX Reservations Sales Professional

Revinate
01.2022 - 01.2023
  • Maintain quality and conversion standards established
  • Remain educated and up to date on current offerings and procedures for current and prospective clients
  • Assisting in the development and success of the Outbound Sales Group
  • Creating personalized reservation experiences for high-end clients to increase brand loyalty and drive revenue growth.

Nursery And Preschool Coordinator

Second Baptisit Church and School at Houston
01.2000 - 12.2007
  • Set educational standards and goals and helped establish policies, procedures, and programs for weekly and weekend classes
  • Enhanced learning and development for caregivers of varying skill levels with diversified instructional strategies
  • Recruited, trained, and coordinated volunteers and scheduling for multiple locations.

Sales Service Representative

Southwestern Bell Telephone
01.1997 - 01.2000
  • Achieved sales and retention quotas with the use of established procedures and innovative methods
  • Assisted customers with selecting and purchasing products
  • Acknowledged and directed customer requests for additional products or services to appropriate departments.

Education

Skills

  • Customer retention
  • Strategic planning
  • Proposal development
  • Task prioritization
  • Multitasking
  • Reliability
  • Self motivation
  • Quality Assurance
  • Training Development
  • Volunteer Management

Timeline

Rezforce Leisure Supervisor

Revinate
07.2023 - Current

LUX Reservations Sales Professional

Revinate
01.2022 - 01.2023

Nursery And Preschool Coordinator

Second Baptisit Church and School at Houston
01.2000 - 12.2007

Sales Service Representative

Southwestern Bell Telephone
01.1997 - 01.2000

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Jennifer Dierlam