Jennifer Dimovich
Sacramento,CA
Summary
Encouraging director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Director of Retail Stores
ThirdLove
San Francisco, CA
11.2022 - 05.2024
- Led the strategic direction and expansion efforts for ThirdLove's physical retail outlets while achieving YoY growth
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed Department Financials budgeting, targets, forecasting, and P & L.
- Developed and implemented robust reporting mechanisms for the executive team and external partners.
- Initiated and managed additional omnichannel projects, such as launching the wholesale division and cultivating relationships with key stakeholders.
- Worked closely with organizational leadership to guide operational strategy.
Regional Director
Interior Define
San Francisco
04.2022 - 10.2022
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Successfully launched two new markets, while operating 10 established markets and 2 Virtual Teams. With a head count of 70.
- Drove Regional profit and YoY growth.
- Worked Collaboratively to build internal tools, and SOPS.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Launched In-Home Pilot and Trade Pilot programs to boost sales and develop brand awareness.
Director of Retail
Cuyana Inc.
San Francisco, CA
07.2020 - 04.2022
- Oversaw daily operations of 11 locations, ensuring smooth functioning of all retail departments.
- Influenced corporate decision-making with insightful analysis of current market conditions, consumer behavior, and competitive landscape.
- Accountable for Retail P & L, budgets and targets.
- Lead and project managed all NSO projects, including vendor communication, budget, design, and team development.
- Increased employee retention rates by providing ongoing professional development opportunities and recognizing outstanding performance.
- Championed customer-centric culture, empowering employees to provide personalized solutions that exceed expectations while cultivating long-term loyalty among clientele.
Director of Retail Operations and NSO's
Cuyana Inc.
San Francisco, CA
06.2019 - 03.2020
- Worked collaboratively with HR, and Retail Director to help build stronger processes and develop training and enhance field retail efficiencies
- Worked with internal teams on developing road maps with ERP, Digital, Marketing, and creative to build and strategize workflows
- Built and maintained a retail ops service ticket desk(Jira)to enable agile resources for a growing retail brand
- Project managed all NSO's; store builds and P &L , HQ cross-functional initiatives, and executive initiatives
Director of Retail Operations and Buying
Margaret O'Leary, INC.
09.2018 - 06.2019
- Developed and retained relationships with a revolving list of vendors
- Negotiate seasonal buys, build buy plans and work directly with wholesale sales representatives.
- Built, managed, established, and reassessed all retail operations and strategy for 15 stores, eComm, and HQ.
- Project managed an inventory systems integration.
- Author updated Policy and Procedure Manual.
- Partner with crossfunctional departments (Production, Wholesale Marketing, Shipping, and Design) to develop efficient and scalable processes.
Web and Retail Operations Manager (consultant)
Kira Kids
05.2018 - 10.2018
- Assisted business owner and established efficient and scalable business operations for a local small business with a strong web following.
- Assisted in buying, and retail allocation for vendor products.
- Created model for future production allocation based on sell thru and growth predictions.
- Introduced Retail operations to help establish operational excellence within the organization.
Director of Retail
Amour Vert
06.2014 - 01.2017
- Lead the brand's retail growth, including NSO's, SOP's, Policy and Procedures, Hiring of field and HQ employees, developing budgets and targets, and succession planning.
- Created a Sales KPI reporting and executive share outs.
- Developed and implemented store creative and visual processes
- Real Estate procurement and negotiation
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Accountable for retail marketing, community outreach, and partnerships
- Created model for Customer Success
General Manager
Calypso St. Barth
09.2012 - 06.2014
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Accountable for the marketing lifecycle for Northern California including community outreach and partnerships
- Created and developed customer service programs with a focus on retention and success
- Developed and implemented strategies to increase sales and profitability.
- Lead weekly area sales meetings, where I developed and delivered KPI analysis to executive team.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
General Manager
Cotelac
12.2010 - 09.2012
Seasonal GM and Merchandiser/design assistant
Midnight Farm
05.2009 - 11.2010
Assistant General Manager
Paul Smith
05.2006 - 05.2008
Sales Associate
Bergdorf Goodman
07.2004 - 05.2006
Education
BFA Art Education -
Syracuse University
01.2004
Skills
- Relationship Building
- Customer Service
- Team Leadership, Teamwork and Collaboration
- Policy and Procedure Development
- Education, Training, and Handbook Creation
- Company guidelines
- HR policy, Talent Acquisition
- Sales management
- Business Administration
- Corporate Communications, Financial Reporting
- Business Development
- Contract and Vendor Management
- Staff Development
- Budget Management
- Project Coordination
- Team Management
- ATS, HRIS
- Visual Presentation Creation, Execution, and Training
- Marketing Strategy Development, Execution, and Analysis
- Public Speaking
- New Store Build Outs and Project management
- Project Management
- Buying, Allocation and Planning
- SaaS
Timeline
Director of Retail Stores
ThirdLove
11.2022 - 05.2024
Regional Director
Interior Define
04.2022 - 10.2022
Director of Retail
Cuyana Inc.
07.2020 - 04.2022
Director of Retail Operations and NSO's
Cuyana Inc.
06.2019 - 03.2020
Director of Retail Operations and Buying
Margaret O'Leary, INC.
09.2018 - 06.2019
Web and Retail Operations Manager (consultant)
Kira Kids
05.2018 - 10.2018
Director of Retail
Amour Vert
06.2014 - 01.2017
General Manager
Calypso St. Barth
09.2012 - 06.2014
General Manager
Cotelac
12.2010 - 09.2012
Seasonal GM and Merchandiser/design assistant
Midnight Farm
05.2009 - 11.2010
Assistant General Manager
Paul Smith
05.2006 - 05.2008
Sales Associate
Bergdorf Goodman
07.2004 - 05.2006
BFA Art Education -
Syracuse University