Olivia Bravo
Palm Springs,CA
Summary
Dynamic executive blending leadership in lifestyle retail, holistic wellness, and entrepreneurial innovation. As Director of Stores at Neon Wave, a premium board sports brand, known for creating immersive, culture-driven environments that reflect the spirit of surf, skate, and snow. Also a Licensed Massage Therapist with a deep commitment to balance and human connection, and the founder of a boutique coffee brand, bringing a creative, hands-on approach to brand building, community engagement, and customer experience. Integrates expertise from all three realms to cultivate impactful, experience-rich spaces that inspire and connect.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Stores
Neon Wave
06.2022 - Current
- Lead and oversee operations for multiple locations of Neon Wave, a premium board sports and lifestyle retailer rooted in surf, skate, snow, and cultural exploration.
- Drive revenue growth through innovative in-store experiences, community engagement, and authentic brand storytelling.
- Spearhead expansion initiatives, identifying new markets and launching additional storefronts to meet customer demand.
- Recruit, train, and develop a high-performing, brand-aligned team, fostering a culture of leadership, creativity, and accountability.
- Collaborate cross-functionally with marketing, digital, and merchandising teams to ensure a cohesive omni-channel experience.
- Developed scalable SOPs for store operations, visual merchandising, and customer service excellence.
- A premium board sports brand, known for creating immersive, culture-driven environments that reflect the spirit of surf, skate, and snow.
Director and Head Barista
Moku Coffee Supply
06.2024 - Current
- Developed a unique brand concept rooted in authenticity, sustainability, and local culture.
- Managed product sourcing, vendor relations, and quality control to ensure consistency and excellence in every batch.
- Created engaging pop-up experiences and community partnerships to grow brand awareness and customer loyalty.
- Executed high-volume drink preparation while maintaining product consistency and quality
- Conceptualized and launched a full menu from scratch, including flavor profiling and seasonal offerings, all house recipes
Head Licensed Massage Therapist
Midtown Athletic Club
06.2022 - Current
- Delivered a wide range of advanced modalities including deep tissue, sports massage, trigger point therapy, Swedish, and myofascial release.
- Developed individualized treatment plans based on detailed intake assessments, fitness routines, and ongoing physical conditions.
- Supported pre- and post-workout recovery for athletes and fitness-focused clients, reducing muscle fatigue and enhancing mobility.
- Maintained detailed SOAP notes, ensuring compliance with medical standards and seamless continuity of care.
- Recommended at-home wellness strategies, including stretching, hydration, and recovery tools to optimize client results.
- Contributed to the serene and exclusive ambiance of the spa and treatment areas, ensuring a premium guest experience.
Licensed Massage Therapist
Samarra Massage & Wellness
02.2021 - 05.2022
- Delivered customized therapeutic massage treatments addressing physical pain, stress, and injury recovery.
- Built trusted, long-term client relationships through detailed care, consistent results, and professional guidance.
- Maintained SOAP notes and developed treatment plans tailored to client goals.
- Recommended supplemental techniques and wellness education to support continued progress outside the treatment room.
Timeshare Sales
Villa Del Palmar
08.2017 - 11.2019
- Delivered persuasive sales presentations to a diverse clientele, consistently exceeding sales goals.
- Built rapport quickly and adapted pitches to resonate with each client's lifestyle and aspirations.
- Demonstrated cultural fluency and professionalism in a fast-paced, international environment.
Education
Massage Therapy License Program - Modalities: Swedish, Shiatsu, Energy, Pregnancy, Sports, Chair, Coursework: Anatomy & Physiology, Pathology, Myology, Ethics, Business Practices
Onondaga School of Therapeutic Massage
Rochester, NY06.2020
Regents Diploma -
Hilton High School
Hilton, NY01.2017
Skills
- Experiential Customer Engagement
- Team Building & Leadership
- Lifestyle & Wellness Expertise
- Visual Merchandising
- Communication & Rapport Building
- Goal-Oriented Execution
- Computer Proficiency (POS, CRM, Inventory Systems)
- Bilingual/Multicultural Sales Experience
- Relationship building
- Decision-making
Certification
Licensed Massage Therapist, New York, 2020
Timeline
Director and Head Barista
Moku Coffee Supply
06.2024 - Current
Director of Stores
Neon Wave
06.2022 - Current
Head Licensed Massage Therapist
Midtown Athletic Club
06.2022 - Current
Licensed Massage Therapist
Samarra Massage & Wellness
02.2021 - 05.2022
Timeshare Sales
Villa Del Palmar
08.2017 - 11.2019
Regents Diploma -
Hilton High School
Massage Therapy License Program - Modalities: Swedish, Shiatsu, Energy, Pregnancy, Sports, Chair, Coursework: Anatomy & Physiology, Pathology, Myology, Ethics, Business Practices
Onondaga School of Therapeutic Massage