Jennifer Dionne
Grand Rapids,MI
Summary
Adept Ophthalmic Medical Technician and seasoned Inside Sales Representative, I excel in enhancing customer satisfaction and streamlining patient care processes. At Michigan Street Optical, I significantly reduced wait times and improved patient experiences through efficient pre-examination procedures. My expertise in visual field testing and intraocular pressure measurement, coupled with a strong foundation in professionalism, drives exceptional service and care.
Overview
22
22
years of professional experience
Work History
Ophthalmic Medical Technician
Michigan Street Optical
03.2024 - Current
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Ophthalmic Medical Technician
Grand Rapids Ophthalmology
04.2021 - 03.2024
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Inside Sales Representative
Midwest Air Filter
06.2019 - 03.2020
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Assistant Manager
David's Bridal
12.2002 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Ottawa High School
Grand Rapids, MI06-1991
Skills
- Visual field testing
- Visual acuity testing
- Chart documentation
- Intraocular pressure measurement
- Professionalism
- Electronic Health Records
- Customer satisfaction measurement
Timeline
Ophthalmic Medical Technician
Michigan Street Optical
03.2024 - Current
Ophthalmic Medical Technician
Grand Rapids Ophthalmology
04.2021 - 03.2024
Inside Sales Representative
Midwest Air Filter
06.2019 - 03.2020
Assistant Manager
David's Bridal
12.2002 - 10.2016
High School Diploma -
Ottawa High School
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