JENNIFER DOBSON
Madison,WI
Summary
Capable and Customer-centered Functional Consultant with extensive expertise in implementing NetSuite and ZoneBilling solutions for a range of customers. A highly energetic professional exhibiting a sense of urgency regarding data integrity and issue resolution. Offering hands-on technical knowledge of applications and software.
Overview
22
22
years of professional experience
Work History
NetSuite and ZoneBilling Functional Consultant
Suite Dynamics
01.2023 - Current
- Assisted Principal Consultants in leading implementations for a variety of industries.
- Developed data migration strategies.
- Conducted training sessions with clients and created customized training documentation.
- Mentored and managed Business Analysts and oversaw their work.
- Wrote test scripts for user acceptance testing.
- Supported client cases as needed.
- Handled more complex customization and integration projects.
Personal Chef
Self-Employed
01.2015 - Current
- Curate and execute tailored meal plans for clients, reflecting dietary preferences and nutritional requirements, accompanied by home delivery service.
NetSuite and ZoneBilling Business Analyst
Suite Dynamics
01.2021 - 01.2023
- Collaborated with cross-functional teams on client projects to deliver customized NetSuite solutions, ensuring alignment with business objectives.
- Consulted with clients to define requirements and configure NetSuite functionalities to optimize business processes.
- Designed and conducted comprehensive training for clients and internal team members, enhancing their proficiency in NetSuite applications.
Office Manager
Curvilinear Components
01.2018 - 01.2022
- Overhauled order management system, enhancing tracking efficiency and accountability.
- Managed payroll, accounts payable, and financial record-keeping, employing QuickBooks software.
- Prepared operational tasks for machinists, facilitated client and vendor interactions, and maintained meticulous shop expenditure records.
Knowledge Management Analyst
CUNA Mutual Group
01.2003 - 01.2015
- Directed the implementation of knowledge management systems, resulting in enhanced operational efficiency and customer satisfaction metrics.
- Tailored training programs for diverse business units, significantly improving knowledge application across the organization.
- Analyzed control data, providing actionable insights for mid-level management and executive decision-making.
Property and Casualty Underwriter
CUNA Mutual Group
01.2003 - 01.2015
- Evaluated credit union financial health to assess risk and determine policy costs, successfully automating renewal processes.
- Balanced corporate profitability and client relations through effective negotiation of terms with credit union leaders and sales personnel.
IRA Tax Consultant
CUNA Mutual Group
01.2003 - 01.2015
- Delivered expert advice on IRA transactions in compliance with IRS regulations, empowering clients with informed decision-making.
Credit Disability Claims Specialist
CUNA Mutual Group
01.2003 - 01.2015
- Diligently assessed medical, legal, and employment documentation to adjudicate disability claims, protecting against potential fraud.
Education
Master of Science - Management
Cardinal Stritch University
Milwaukee, WIBachelor of Science - Political Science
University of Wisconsin
Platteville, WIAssociate of Arts - Liberal Studies
Eastern Florida State College
Cocoa, FLSkills
- Client engagement and support
- Process review
- Team coordination and collaboration
- Stakeholder management
- User training
- Solution design
- Business system evaluation
- Software implementation
- Resource planning
- Team communication
- Data migration
- Client interaction
- Client training
- Solution implementation
- Requirements gathering
- Workflow configuration
Timeline
NetSuite and ZoneBilling Functional Consultant
Suite Dynamics
01.2023 - Current
NetSuite and ZoneBilling Business Analyst
Suite Dynamics
01.2021 - 01.2023
Office Manager
Curvilinear Components
01.2018 - 01.2022
Personal Chef
Self-Employed
01.2015 - Current
Knowledge Management Analyst
CUNA Mutual Group
01.2003 - 01.2015
Property and Casualty Underwriter
CUNA Mutual Group
01.2003 - 01.2015
IRA Tax Consultant
CUNA Mutual Group
01.2003 - 01.2015
Credit Disability Claims Specialist
CUNA Mutual Group
01.2003 - 01.2015
Bachelor of Science - Political Science
University of Wisconsin
Associate of Arts - Liberal Studies
Eastern Florida State College
Master of Science - Management
Cardinal Stritch University
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