Jennifer Dose
Fort Hood,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Days Inn Hotel
Oak Grove, KY
01.2018 - 09.2018
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Conducted Physical Security checks of unoccupied rooms and checked on the well being of guest.
Restaurant Hostess
Buffalo Wild Wings
Seymour, IN
10.2011 - 08.2012
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Assisted with setting up banquet rooms for special events. n
Restaurant Hostess
The Galley Restaurant & Bar
Spencerport, NY
08.2007 - 03.2008
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Education
GED -
Jennings County Learning Center
North Vernon, IN06-2011
Skills
- Complaint Handling
- Reporting and Analysis
- Training and Mentoring
- Training and Coaching
- Customer Relations
- Detail Oriented
- First Aid and CPR Certified
- Conflict De-Escalation
- General Security
Certification
- Drivers License
Languages
English
Professional
Timeline
Receptionist
Days Inn Hotel
01.2018 - 09.2018
Restaurant Hostess
Buffalo Wild Wings
10.2011 - 08.2012
Restaurant Hostess
The Galley Restaurant & Bar
08.2007 - 03.2008
GED -
Jennings County Learning Center