Jennifer Dotson
Muskegon
Summary
Dedicated professional with expertise in quality management and safety compliance. Skilled in employee training and cross-department collaboration, driving operational success through effective team leadership and problem-solving capabilities.
Overview
33
33
years of professional experience
4
4
Certifications
Work History
Assembly/Paint Line Supervisor
Airmaster Systems
Norton Shores
02.2023 - Current
- Supervised daily operations of paint line, ensuring efficient workflow and adherence to production schedules.
- Monitored paint application processes to maintain product quality and consistency across all batches.
- Implemented safety protocols that reduced incidents and ensured compliance with industry regulations.
- Conducted regular equipment inspections to identify maintenance needs and minimize downtime.
- Coordinated training sessions for new employees, enhancing skill sets and improving team performance.
- Facilitated effective communication between staff and management to resolve operational concerns.
- Inspected finished goods for defects or errors, ensuring high standards of quality control.
General Manager, Assistant Manager
McDonald's
North Muskegon
09.2016 - 01.2023
- Led team of managers to boost employee engagement and retention rates.
- Streamlined inventory control processes, reducing waste and enhancing supply chain efficiency.
- Fostered cross-department collaboration to improve service delivery and operational effectiveness.
- Implemented training programs to upskill staff in operational best practices and customer service.
- Optimized scheduling practices to align labor costs with peak operational demands.
- Coordinated promotional campaigns that increased sales and elevated brand visibility.
- Resolved customer complaints swiftly while maintaining high service quality standards.
- Tracked monthly sales data to generate reports for business development planning.
Hairstylist
Various
Muskegon
12.2013 - 12.2021
- Conducted consultations with clients to identify preferred hairstyles and treatments.
- Executed hair cutting, coloring, and styling services for diverse clientele.
- Maintained a clean and organized salon environment during daily operations.
- Educated clients on proper hair care products and maintenance techniques.
- Collaborated with team members to enhance service efficiency and client satisfaction.
- Utilized various styling tools to achieve desired results for clients.
- Managed appointment scheduling and customer communications effectively.
- Sanitized tools and equipment between uses to ensure cleanliness of work station.
Retail Sales Associate/Visual Merchandiser
JC Penny Co
Muskegon
05.2009 - 12.2011
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Operated cash register and processed transactions efficiently.
- Collaborated with team to restock merchandise promptly.
- Handled customer complaints and resolved issues professionally.
- Participated in inventory management and stocktaking activities.
- Trained new associates on store policies and procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted in the preparation and execution of physical inventory counts.
- Participated in team meetings and training sessions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assistant Manager
Picture Me Portrait Studio
Muskegon
10.2005 - 01.2008
- Coordinated scheduling for photo sessions and team member assignments to optimize operations.
- Implemented marketing strategies to enhance visibility of studio services and promotions.
- Analyzed customer feedback to refine service delivery and improve client experience.
- Conducted regular performance reviews, identifying areas for employee improvement.
- Monitored employee attendance records, timekeeping, and payroll information for accuracy.
- Recruited and trained new employees to ensure compliance with job requirements.
- Reviewed completed work for consistency, quality, and adherence to standards.
- Held one-on-one meetings with employees to discuss performance, priorities, and provide constructive feedback.
Manufacturing Operator
Herman Miller
Spring Lake
05.2005 - 10.2005
- Operated machinery to assemble components per specifications.
- Monitored production processes ensuring compliance with quality and safety standards.
- Maintained equipment through regular cleaning and minor repairs.
- Collaborated with team members to enhance workflows and boost efficiency.
- Trained new employees on operational procedures and safety protocols.
- Documented production activities, reporting discrepancies as necessary.
- Inspected finished products for defects before packaging for shipment.
- Prepared shipping paperwork accurately and within deadlines.
Shift Manager
Toys"R"Us
Muskegon
10.2001 - 05.2005
- Supervised daily operations to ensure smooth store functionality.
- Trained and mentored new employees on company policies and procedures.
- Managed inventory levels, ensuring products were stocked and organized.
- Coordinated team schedules to maintain optimal staffing during peak hours.
- Implemented safety protocols to promote a secure shopping environment.
- Monitored cash handling processes for accuracy and compliance standards.
- Conducted regular staff meetings to enhance team communication and morale.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Taught staff upselling techniques to meet revenue targets.
Customer Service Representative
Meijer
Muskegon
09.1992 - 06.2001
- Resolved customer complaints to enhance satisfaction and retention.
- Assisted customers with inquiries regarding products and services.
- Processed returns and exchanges per company policies.
- Managed cash register transactions accurately and efficiently.
- Maintained inventory levels through regular restocking of shelves.
- Collaborated with team members to uphold a clean store environment.
- Developed strong relationships with customers to promote repeat business.
- Handled complex issues by coordinating with departments for effective solutions.
Education
Associate of Applied Science - Cosmetology
Regency Beauty Insitute
Grand Rapids, MI06-2013
Associate of Science - Buisness
MCC
Muskegon, MI05-1997
High School Diploma -
Reeths Puffer High School
Muskegon, MI06-1992
Skills
- Paint application systems
- Quality management
- Safety compliance
- Cross-department collaboration
- Employee training
- Team leadership
- Problem solving
- Equipment maintenance
- Production scheduling
- Inventory management
Certification
cosmetology
Timeline
Assembly/Paint Line Supervisor
Airmaster Systems
02.2023 - Current
General Manager, Assistant Manager
McDonald's
09.2016 - 01.2023
Hairstylist
Various
12.2013 - 12.2021
Retail Sales Associate/Visual Merchandiser
JC Penny Co
05.2009 - 12.2011
Assistant Manager
Picture Me Portrait Studio
10.2005 - 01.2008
Manufacturing Operator
Herman Miller
05.2005 - 10.2005
Shift Manager
Toys"R"Us
10.2001 - 05.2005
Customer Service Representative
Meijer
09.1992 - 06.2001
Associate of Applied Science - Cosmetology
Regency Beauty Insitute
Associate of Science - Buisness
MCC
High School Diploma -
Reeths Puffer High School