Jennifer Dotson
Conway,AR
Summary
Dedicated team leader with a strong focus on customer service and food safety compliance. Proven ability to enhance team performance and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bakery/Deli Team Lead
Walmart
Conway, AR
06.2008 - Current
- Supervised floor operations to maintain high standards of customer service.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed daily scheduling to maximize workforce efficiency and coverage.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks among team members, fostering collaboration and maximizing group productivity.
- Conducted regular performance evaluations, delivering constructive feedback and personalized coaching to support team development.
- Created tailored performance improvement strategies to enhance team member skills and overall effectiveness.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored associates to guarantee compliance with food safety regulations.
Education
Bachelor of Science - Sociology
University of Central Arkansas
Conway, AR05-2008
Skills
- Food safety compliance
- Inventory management
- Workforce scheduling
- Staff training
- Performance management
- Team leadership
- Customer service
- ServSafe certification
Certification
ServSafe Certified
Timeline
Bakery/Deli Team Lead
Walmart
06.2008 - Current
Bachelor of Science - Sociology
University of Central Arkansas