Summary
Overview
Work History
Education
Skills
Volunteerism
Timeline
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JENNIFER DOUVILLE

Dallas,TX

Summary

A sharp, strategic-thinking leader driven by continuous learning and improvement. Expertise with end-to-end project management, leadership, and effectively guiding collaboration. Greatest strengths are desire to succeed and attention to detail.

Overview

11
11
years of professional experience

Work History

Renewals Manager

YourCause From Blackbaud
01.2021 - Current
  • Developed and refined specialized renewals processes for first ever renewals team within both YourCause and EVERFI business post acquisition.
  • 8 direct reports renewing $28M Annual Recurring Revenue (ARR)
  • Implemented multiple pricing initiatives increasing incremental revenue $1.5M
  • Led and trained team to negotiated high-dollar contracts with extremely complex contractual terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
  • Prioritized organizational goals and core values in acting on decisions benefitting company while achieving high renewal rates.

Regional Manager

YourCause From Blackbaud
05.2019 - 01.2021
  • Led 4 - 5 Account Management Teams including top Enterprise clients during team restructure.
  • Achieved and maintained 94% Client Satisfaction Score and 90% rate across Top Accounts.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Coordinated with other Regional Manager to actualize performance improvement strategies.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention during company acquisition followed by pandemic.

Team Lead

YourCause, LLC
05.2016 - 05.2019
  • Lead, consulted and mentored 5 - 6 account managers, assisting with their development and growth
  • Direct leader and escalation point for Account Management team members and clients, including top Enterprise clients.
  • Interview, hire and assist with on-boarding plans for new employees.
  • Internal liaison for engineering, product, and sales team

Senior Account Manager

YourCause, LLC
01.2015 - 05.2016
  • Retained 100% of client base as primary Account Manager, including top accounts AT&T ($1M ARR), IBM ($500k) and PG&E ($500k). Maintained satisfaction to drive growth.
  • Lead major projects, developed and implemented process improvements within company and contributed to developing start up.
  • Liaison between engineering, product development, processing, and sales to ensure client needs and request were being met in timely manner.

Client Support Specialist

YourCause, LLC
02.2014 - 12.2014
  • 2nd member on team, developed training documentation and consumer responses based on identifying changes in trends and influenced key senior management to implement these changes and train new team members.

Physical Therapy Technician & Office Manager

Las Colinas Physical Therapy
06.2012 - 12.2013

Education

Bachelor of Science - Kinesiology and Health

University of Arkansas
Fayetteville, AR

Skills

  • Effective Written and Verbal Communication
  • Disciplined Decision-Making
  • Issue Resolution
  • Leadership Management
  • Revenue Retention & Generation
  • Excellent Negotiation Skills
  • Executive Presentations
  • Business Process Optimization

Volunteerism

Big Brothers Big Sisters of NWA

Folds of Honor

Timeline

Renewals Manager

YourCause From Blackbaud
01.2021 - Current

Regional Manager

YourCause From Blackbaud
05.2019 - 01.2021

Team Lead

YourCause, LLC
05.2016 - 05.2019

Senior Account Manager

YourCause, LLC
01.2015 - 05.2016

Client Support Specialist

YourCause, LLC
02.2014 - 12.2014

Physical Therapy Technician & Office Manager

Las Colinas Physical Therapy
06.2012 - 12.2013

Bachelor of Science - Kinesiology and Health

University of Arkansas

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JENNIFER DOUVILLE