Jennifer Downard
Spokane
Summary
Compassionate and dedicated Certified Nursing Assistant with over 8 years of experience in patient care and healthcare support, complemented by expertise in front desk operations and management. Proficient in delivering exceptional patient care, managing confidential information, and providing outstanding customer service. Recognized for strong organizational skills, effective communication, and a collaborative team-oriented approach. Committed to enhancing patient well-being and ensuring efficient operations within a dynamic healthcare environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Regency at Northpointe
Spokane, WA
10.2023 - 06.2024
- Provided direct patient care, assisting patients with daily living activities including bathing, dressing, grooming, feeding, and mobility assistance, ensuring comfort and dignity at all times.
- Maintained detailed and accurate patient records, documenting vital signs, medications, and care activities in compliance with healthcare regulations.
- Collaborated closely with nursing staff, physicians, and family members to develop individualized care plans that met both physical and emotional needs of patients.
- Assisted in implementing therapeutic activities to enhance patient well-being and engagement.
- Monitored patient conditions, identified changes, and promptly reported concerns to nursing staff to ensure timely interventions.
- Managed multiple responsibilities in a fast-paced environment, prioritizing urgent patient needs while maintaining high-quality care standards.
- Educated patients and families on care routines and best practices to promote health and recovery.
Certified Nursing Assistant
Royal Park
Spokane, WA
06.2023 - 10.2023
- Assisted patients with daily living activities, promoting independence, dignity, and comfort, while encouraging participation in self-care as much as possible.
- Monitored vital signs and observed patient behavior to detect early signs of potential health issues, ensuring patient safety and timely intervention.
- Collaborated with healthcare teams including nurses, therapists, and physicians to optimize patient care plans and improve overall patient outcomes.
- Documented patient progress, behavioral changes, and responses to treatments in electronic health records for accurate communication across medical staff.
- Provided emotional support to patients and families, fostering trust, comfort, and confidence in the care process.
- Assisted with feeding, mobility exercises, and hygiene, ensuring patients’ physical needs were met with compassion.
- Participated in care team meetings to discuss patient progress and coordinate care strategies.
Nursing Assistant (Per Diem)
ShiftKey
Denver, CO
12.2021 - 06.2023
- Adapted quickly to various healthcare environments including hospitals, assisted living, and long-term care facilities, providing consistent, high-quality care in diverse settings.
- Assisted patients with hygiene, mobility, medical treatments, and feeding in accordance with individualized care plans.
- Maintained compliance with healthcare protocols, safety procedures, and patient privacy regulations (HIPAA) across multiple work sites.
- Collaborated with interdisciplinary teams to ensure seamless patient care transitions and continuity of care.
- Observed and reported changes in patient conditions to nursing staff, contributing to timely interventions and treatment adjustments.
- Provided compassionate support to patients experiencing physical, emotional, and mental challenges, enhancing overall patient satisfaction and well-being.
- Assisted with medical equipment, medication administration support, and mobility aids as needed.
Nursing Assistant
Pathways Hospice
Fort Collins, CO
07.2020 - 11.2020
- Provided compassionate end-of-life care to patients, ensuring comfort, dignity, and emotional support for both patients and their families.
- Assisted with daily living activities, including personal hygiene, dressing, feeding, and mobility, tailored to each patient’s needs and condition.
- Monitored vital signs and patient conditions, promptly reporting changes to the hospice nursing team to facilitate appropriate interventions.
- Collaborated closely with healthcare teams to develop care plans that addressed physical, emotional, and spiritual needs of patients.
- Trained new staff and volunteers, promoting a culture of excellence, teamwork, and compassionate care.
- Supported families in understanding care plans, coping strategies, and patient comfort techniques.
- Assisted in administering medications under the direction of licensed nursing staff and ensured adherence to hospice protocols.
Front Desk Manager
Sylvan Lake Lodge
Custer, SD
03.2018 - 06.2020
- Managed all front desk operations, overseeing check-in/check-out procedures, reservations, billing, and guest inquiries, improving operational efficiency by 30%.
- Led and supervised a team of front desk staff, providing training in customer service, operational procedures, and conflict resolution to enhance guest experiences.
- Developed and maintained strong relationships with guests, anticipating their needs and resolving complaints swiftly, contributing to a 95% guest satisfaction rating.
- Coordinated with housekeeping, maintenance, and other departments to ensure seamless guest experiences and prompt issue resolution.
- Implemented policies and procedures for guest services, safety, and infection control, ensuring compliance with industry standards.
- Conducted staff performance evaluations, provided coaching, and recognized achievements to motivate the team.
- Analyzed guest feedback and reviews to identify trends, implementing process improvements that enhanced overall service quality.
- Achieved recognition for outstanding service in industry awards and contributed to a 20% increase in overall guest satisfaction scores.
Education
GED -
Montana Youth Challenge Academy
01-2017
Skills
- Patient Observation & Care
- CPR & Basic Life Support
- Certified Nursing Assistant (CNA)
- Customer Service & Communication
- Presentation Skills
- Microsoft Word & Office 365
- Experience Handling Confidential Information
- Cash Handling & Administrative Support
- Team Collaboration & Leadership
- Strong Organizational & Time Management Skills
Certification
- Certified Nursing Assistant (CNA) – Active
- CPR & Basic Life Support (BLS)
Timeline
Certified Nursing Assistant
Regency at Northpointe
10.2023 - 06.2024
Certified Nursing Assistant
Royal Park
06.2023 - 10.2023
Nursing Assistant (Per Diem)
ShiftKey
12.2021 - 06.2023
Nursing Assistant
Pathways Hospice
07.2020 - 11.2020
Front Desk Manager
Sylvan Lake Lodge
03.2018 - 06.2020
GED -
Montana Youth Challenge Academy
Awards & Recognition
Employee of the Month – Multiple times across facilities