Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jennifer Downey

Farmington,UT

Summary

Experienced Senior Technical Account Manager with over 5 years working in SaaS, identity resolution, and data integration. Hands-on with API implementations and technical troubleshooting, with a focus on solving real customer problems and delivering measurable results. Skilled at working with cross-functional teams, handling escalations, and guiding enterprise clients through onboarding and adoption. Team player who also mentors peers and improves internal processes through documentation and knowledge sharing.

Overview

7
7
years of professional experience

Work History

Senior Technical Account Manager

LiveRamp
Farmington, UT
05.2024 - Current
  • Support enterprise clients with implementation and troubleshooting of LiveRamp’s Activation API and identity tools.
  • Help scope solutions that connect client data systems with LiveRamp’s platform for identity resolution and data activation.
  • Work with product and engineering teams to solve escalations, provide customer feedback, and guide usability improvements.
  • Mentor newer TAMs and contribute to internal documentation and knowledge sharing.
  • Serve as a strategic technical advisor for enterprise customers, delivering expert guidance on LiveRamp’s Activation API and embedded identity solutions.
  • Lead complex implementations, orchestrate technical scoping, and design solutions to enable seamless identity resolution and cloud data activation.
  • Collaborate with cross-functional teams, including Product, Engineering, and Solutions Architecture, to resolve escalations and improve platform adoption.
  • Provide mentorship to junior TAMs, contribute to SME-led initiatives, and enhance team performance through scalable documentation and enablement practices.

Dedicated Support Engineer (Hybrid Technical Account Manager Role)

LiveRamp
Farmington, UT
12.2022 - 04.2024
  • Provided onboarding and support to enterprise customers, focusing on post-sales integration and identity data flows.
  • Diagnosed technical issues across Linux environments, APIs, and client data systems.
  • Created help articles, FAQs, and documentation to make technical processes easier for teammates and customers.
  • Acted as the primary post-sales technical contact for strategic clients, supporting onboarding, troubleshooting, and data integration success.
  • Resolved escalated issues related to identity infrastructure and data pipelines across Linux and cloud-based environments.
  • Authored internal documentation, FAQs, and process flows to drive operational efficiency and reduce time to resolution.

Technical Support Engineer

Onna
Farmington, UT
02.2022 - 10.2022
  • Provided responsive technical support, leveraging tools such as Postman, Docker, Grafana, and browser DevTools.
  • Diagnosed integration issues using Linux CLI, GCloud, and AWS CLI; worked cross-functionally to drive customer satisfaction.
  • Supported internal and external knowledge sharing by contributing to documentation.

Integrations Technical Account Manager

MasterControl
Cottonwood Heights, UT
07.2021 - 02.2022
  • Guided regulated industry clients through onboarding and custom API integrations.
  • Investigated and resolved API bugs using SQL and internal tooling; deployed temporary fixes as needed.
  • Delivered high-quality support via CLI, remote tools, and network diagnostics.

Technical Support Engineer

MasterControl
Cottonwood Heights, UT
06.2019 - 06.2021
  • Guided regulated industry clients through onboarding and custom API integrations.
  • Investigated and resolved API bugs using SQL and internal tooling; deployed temporary fixes as needed.
  • Delivered high-quality support via CLI, remote tools, and network diagnostics.

Client Technical Analyst

CDK Global
Salt Lake City, UT
09.2018 - 06.2019
  • Delivered frontline SaaS platform support and root cause analysis using SQL and diagnostic tools.
  • Supported clients via phone and email, ensuring minimal disruption to business operations.

Education

Master of Science - Computer Science

Capitol Technology University
06-2026

B.S. - Information Technology

Colorado State University Global
12.2018

A.A. - Information Technology

University of Phoenix
12.2014

Skills

  • Identity Resolution
  • Customer Data Platforms (CDPs)
  • API Integration (Postman, REST APIs)
  • Snowflake
  • SQL
  • Python
  • Linux
  • Docker
  • Kubernetes
  • AWS CLI
  • GCP
  • LDAP
  • Active Directory
  • Escalation Management
  • SaaS Onboarding
  • Cross-functional Collaboration
  • Technical Demos
  • Project Management
  • Documentation & Enablement

Timeline

Senior Technical Account Manager

LiveRamp
05.2024 - Current

Dedicated Support Engineer (Hybrid Technical Account Manager Role)

LiveRamp
12.2022 - 04.2024

Technical Support Engineer

Onna
02.2022 - 10.2022

Integrations Technical Account Manager

MasterControl
07.2021 - 02.2022

Technical Support Engineer

MasterControl
06.2019 - 06.2021

Client Technical Analyst

CDK Global
09.2018 - 06.2019

Master of Science - Computer Science

Capitol Technology University

B.S. - Information Technology

Colorado State University Global

A.A. - Information Technology

University of Phoenix

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