Jennifer Drake
Southfield,MI
Summary
I am a detailed and efficient veteran Production Operator known for maintaining great productivity and completing tasks with precision. I possess specialized skills in machine operation, quality control, and preventive maintenance. I also excel at teamwork, problem-solving, and adaptability.
Overview
22
22
years of professional experience
Work History
Production Operator-Assistant Team Lead
Stellantis
Detroit, MI
01.2024 - Current
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Participated in continuous improvement initiatives to reduce waste and improve product quality.
- Assisted in training new employees on proper machine operation techniques and safety protocols.
- Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
- Utilized hand tools such as drills, saws, and grinders. To perform assembly operations on component parts.
- Assisted in troubleshooting mechanical problems encountered during production runs.
- Organized defective material and reported issues to management.
Customer Support Technician
Associated Community Services
Southfield, MI
03.2003 - 12.2013
- Resolved customer inquiries related to product features, pricing, and availability.
- Responded promptly to all incoming customer inquiries within a timely manner.
- Followed up with customers after resolving an issue to ensure satisfaction was achieved.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
Diploma of Completion - Caterer
Penn Foster College
Scottsdale, AZ07-2022
Some College (No Degree) - Health Care Administration
Oakland Community College
Royal Oak, MISkills
- Assembly and production
- Quality Assurance
- Assembly line experience
- Equipment and machine maintenance
- Equipment Operation
- Workflow Analysis
- Physical labor
Timeline
Production Operator-Assistant Team Lead
Stellantis
01.2024 - Current
Customer Support Technician
Associated Community Services
03.2003 - 12.2013
Diploma of Completion - Caterer
Penn Foster College
Some College (No Degree) - Health Care Administration
Oakland Community College