Jennifer Duckworth
Process Documentation / Compliance / Project Management
Telford,PA
Summary
Professional with extensive experience in project management and leading global cross-functional teams to document processes, eliminate process gaps, analyze metrics, and institute meaningful controls to ensure the highest level of compliance.
Overview
22
22
years of professional experience
Work History
Martial Arts Instructor
Action Karate
04.2023 - Current
- Instruct group and private self-defense classes for children and adults
- Assist students in development of life skills to improve focus, determination, confidence, and self-assurance to pursue goals
- Certified as Program/Enrollment Director, Ambassador, and Instructor for all age groups; lead community and on-site events
- Foster a positive learning environment by promoting respect, self-discipline, and teamwork among students
- Implement effective classroom management techniques to maintain order during intense training sessions while prioritizing safety
- Provide constructive feedback to students through one-on-one sessions, highlighting areas of improvement while celebrating their achievements
- Built strong relationships with parents through regular communication regarding student progress, expectations, and additional support as needed
Process and Procedural Document Specialist, Associate Director – SOP and Training, Operations Center of Excellence, Global Product Development
Pfizer
01.2011 - 04.2023
- Led team of subject matter experts in development, revision, process mapping, implementation, and maintenance of process standards and procedural documentation related to clinical, medical, safety, and regulatory processes
- Provided strategic recommendations regarding process design, documentation development, change management, and supporting systems
- Planned and managed projects to address full life cycle: requirements and policy setting; process design, documentation, training development, and delivery; change management planning and deployment; and transition to oversight system incorporating performance monitoring and continuous improvement
- Produced processes and related documentation that met regulatory requirements, supported corporate compliance, were inspection ready, and were designed with operational effectiveness in mind and contained measurable controls
- Collaborated with training developers on training strategies and plans
- Contributed to compliance and audit/inspection readiness strategies and plans
- Evaluated procedural documentation against evolving industry/regulatory requirements and expectations, audit/inspection findings, business needs, changes in industry standards and client feedback and trends, making recommendations for change when necessary
- Managed queries and deviations from organization related to policies/SOPs
- Served as departmental representative on project teams
Process and Procedure Development Lead – Development Operations, Operational Performance Strategies
Pfizer
03.2010 - 12.2010
- Led development, revision, process mapping, implementation, and maintenance of SOPs and associated procedural documents
- Supported corporate compliance and inspection readiness objectives
- Provided unified and consistent approach to process and procedure development and management using appropriate tools and systems to map processes
- Led and applied project management to global SOP teams and development and implementation of targeted SOP projects to meet divisional and global needs
- Provided critical analysis to subject matter experts for evaluation, design, development, and implementation of SOP projects
- Provided technical writing support for global SOP teams; maintained SOP metrics
- Worked proactively with research and business units, platform functional lines, and training to ensure effective communication and roll-out of new technologies and business processes supporting SOPs
- Provided leadership and recommendations regarding SOP development and supporting systems at divisional and global levels
Procedural Compliance Associate II - Global Compliance and Training (GCaT), Procedural Compliance
Pfizer
01.2010 - 03.2010
- Reviewed Global Clinical Team (GCT) processes ensuring that each process was linked and in alignment with process map from beginning to end and was documented in SOPs
- Developed GCT policies, SOPs, standard practice instructions (SPIs), and guidance documents
- Performed quality review of GCT and GCaT process documents
- Provided project management support for tasks associated with moderate to complex clinical processes
- Developed and managed project plans, established timelines, and identified issues
- Supported GCaT process owners, senior management for process management, policies, SOPs, training, and global support with GCT communications and projects
- Managed tasks associated with GCT policy and SOP process and associated documents for compliance with regulations, laws, company policy, and GCT best practice
Procedural Compliance Associate I - Global Compliance and Training, Procedural Compliance
Wyeth/Pfizer
01.2008 - 12.2009
- Developed GCT policies, SOPs, SPIs, and guidance documents
- Performed quality review of GCT and GCaT process documents
- Facilitated/participated in key process/project teams and SOP team meetings
- Assisted with project management tasks to support clinical processes
- Supported GCaT process owners and senior management
Procedural Compliance Analyst - Global Compliance and Training, Procedural Compliance
Wyeth
11.2005 - 12.2007
- Supported GCT SOP document management process
- Managed GCT SOPs and SOP associated documents
- Supported and managed SOP information tracking; managed departmental web pages
- Supported tasks requiring access to SOPs and associated documents (eg, audits and inspections)
Education
Bachelor of Arts - Organization Dynamics / Human Performance Mgmt.
Immaculata University
Malvern, PASkills
- Matrix management
- Process and procedural documentation (eg, policies, standard operating procedures [SOPs], supporting documents)
- Process modeling
- Corrective and preventive action
- Team building
- Quality management systems, documentation systems
- Goal setting and achievement
- Continuous learning mindset
- Highly organized with attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridTimeline
Martial Arts Instructor
Action Karate
04.2023 - Current
Process and Procedural Document Specialist, Associate Director – SOP and Training, Operations Center of Excellence, Global Product Development
Pfizer
01.2011 - 04.2023
Process and Procedure Development Lead – Development Operations, Operational Performance Strategies
Pfizer
03.2010 - 12.2010
Procedural Compliance Associate II - Global Compliance and Training (GCaT), Procedural Compliance
Pfizer
01.2010 - 03.2010
Procedural Compliance Associate I - Global Compliance and Training, Procedural Compliance
Wyeth/Pfizer
01.2008 - 12.2009
Procedural Compliance Analyst - Global Compliance and Training, Procedural Compliance
Wyeth
11.2005 - 12.2007
Bachelor of Arts - Organization Dynamics / Human Performance Mgmt.
Immaculata University
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