Jennifer Dunnahoo
Carrollton,TX
Summary
Dedicated Customer Service Manager.. Proven track record of enhancing customer satisfaction and retention through effective training, coaching, and development of support staff. Skilled in streamlining operations to improve efficiency and service quality, resulting in increased customer loyalty and revenue growth. Strong leadership abilities with a commitment to cultivating a positive and productive work environment.
Overview
7
7
years of professional experience
Work History
Customer Support Team Lead
Nuuds
04.2023 - Current
- Driving customer satisfaction at Nuuds
- Successfully handled 100+ daily customer interactions
- Skilled in communication and empathy
- Resolved challenging customer situations, ensuring satisfaction
- Providing assistance and monitoring a team over seas
Account Executive
TQL
10.2022 - 03.2023
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Resolved issues efficiently and enhanced customer satisfaction ratings
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Fitness Coordinator/Personal Trainer
Manduu
08.2021 - 10.2022
- Developed personalized workout systems, enhancing client performance
- Instructed participants on safe exercise practices, reducing injury risk
- Maintained high client satisfaction through superior account management
- Analyzed client performance to tailor unique, effective training programs.
Occupational Therapy Technician
Senseabilities Pediatric Therapy
01.2020 - 08.2021
- Aided therapists in treatment delivery
- Monitored and recorded therapy sessions
- Assessed patient conditions and established objectives
- Fostered empathetic relationships with patients and caregivers
- Promoted a compassionate, nurturing atmosphere.
Pharmacy Technician
Hebron Pharmacy
05.2017 - 12.2019
- Managed medication dispensing, ensuring accurate and timely service
- Processed insurance claims, providing seamless patient experience
- Implemented meticulous drug handling techniques to ensure patient safety
- Streamlined pharmacy operations, enhancing workflow and patient service efficiency.
Education
Bachelor of Science kinesiology -
University of Texas At Arlington
01.2020
Associates in Pre-Pharmacy -
Texas Tech University
01.2018
Skills
- Documentation skills
- Detail Oriented
- Medical Records Management
- Microsoft Office
- Communication Skills
- Data Analysis
- Account Management
- Customer Service
- Management experience
Timeline
Customer Support Team Lead
Nuuds
04.2023 - Current
Account Executive
TQL
10.2022 - 03.2023
Fitness Coordinator/Personal Trainer
Manduu
08.2021 - 10.2022
Occupational Therapy Technician
Senseabilities Pediatric Therapy
01.2020 - 08.2021
Pharmacy Technician
Hebron Pharmacy
05.2017 - 12.2019
Bachelor of Science kinesiology -
University of Texas At Arlington
Associates in Pre-Pharmacy -
Texas Tech University
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