Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER DUSTIN

Rochester,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and expand my knowledge in the field of technology.

Overview

16
16
years of professional experience

Work History

Technology Aide - Student Help Desk

Spencerport Central School District
08.2020 - Current
  • Continually sought methods for improving daily operations, communications with field services, recordkeeping and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols with regards to processing and assigning laptops for grade 6.
  • Installed and configured software and hardware.
  • Responded to parent and student inquiries and provided technical assistance over phone and in person.
  • Used troubleshooting to evaluate technical problems and find appropriate solutions.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions in Incident IQ for future reference.
  • Collaborated with field services to escalate and address student and staff inquiries or technical issues.
  • Managed high levels of traffic flow and responded to technical support needs, such as during testing.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Check and set BIOS; naming laptops; checklisting; imaging laptops; inventory assets; assign laptops.
  • Organizing and managing all student loaner devices in Excel to track damages and outstanding devices by grade level.
  • Responsible for maintaining spreadsheet of warranty copays and damages done by students and sending out monthly copay notices to parents; recording payments made in office for damages and writing receipts.
  • Preparing spare devices for testing by making sure they have current testing software; applicable updates and full batteries for student use.

Library Aide

Spencerport School District
08.2017 - 08.2020
  • Set up computer and digital device access, providing assistance with use and operation.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Processed receipt of new book, audio visual and computer software inventory.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Compiled and submitted library activity and performance reports for improved insight.
  • Provided basic computer assistance to help patrons access needed resources.
  • Managed library materials for accurate record-keeping.
  • Helped patrons locate resources using catalog and circulation systems.
  • Utilized computer databases to locate library materials.

Front Desk Reception

Spencerport Central School District
10.2015 - 06.2017
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect student and faculty information.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Monitored and screened visitors to verify accessibility to students and personnel.
  • Tracked important information in Excel and ran reports or generated graphs using data to determine honor roll award recipients.
  • Managed shared Outlook calendar to schedule computer lab slots for faculty and students.
  • Answered questions and addressed, resolved, or escalated issues to proper administrators or security personnel.

Scopist/Proof Reader/Transcriber

Ellen Simone - Independent Court Stenographer
08.2007 - 06.2012
  • Scope legal transcripts from trials and depositions for errors, misstatements and content
  • Translate any stroking errors made by stenographer to produce clean transcripts
  • Edit content to be consistent with audio from meeting minutes, trials and depositions
  • Ability to adhere to any confidentiality requirements associated with legal transcripts and to maintain secure distribution between myself and stenographer
  • Responsible for meeting all deadlines for regular and expedited transcripts
  • Fluency required with Eclipse NT advantage software for court reporting.
  • Managed finished works and version edits for comprehensive record of each file.

Education

Certification in Medical Transcription/Terminology - Medical Secretarial

Erie Community College
Buffalo, NY

Associate of Arts - Human Services

Hilbert College
Hamburg, NY

High School Diploma -

Iroquois Central High School
Elma, NY

Skills

  • Office Equipment Operation
  • Customer Relations and Communications
  • Networking with Staff
  • Supply Inventory Control
  • Student Support
  • Confidentiality and Data Protection
  • Microsoft Office
  • Multitasking and Time Management
  • Software and Hardware Issues
  • Organizing and Categorizing Data
  • Dictation and Transcription
  • Computers and Technology

Timeline

Technology Aide - Student Help Desk

Spencerport Central School District
08.2020 - Current

Library Aide

Spencerport School District
08.2017 - 08.2020

Front Desk Reception

Spencerport Central School District
10.2015 - 06.2017

Scopist/Proof Reader/Transcriber

Ellen Simone - Independent Court Stenographer
08.2007 - 06.2012

Certification in Medical Transcription/Terminology - Medical Secretarial

Erie Community College

Associate of Arts - Human Services

Hilbert College

High School Diploma -

Iroquois Central High School

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