Jennifer Earl

Broadalbin,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Work History

Self-Employed Cleaner / Housekeeper

Early Girl's Cleaning Crew

Broadalbin, NY

01.2013 - Current

Managed financial records, including budgeting and expense tracking for profitability.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Hired, trained, and supervised staff to maintain high levels of productivity and customer satisfaction
Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
Interacted well with customers to build connections and nurture relationships.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Direct Support Supervisor

Lexington ARC

Gloversville, NY

10.2003 - 01.2013

Supervised daily operations to ensure quality care for individuals with developmental disabilities.
Developed and implemented individualized support plans tailored to each person's needs.
Collaborated with interdisciplinary teams to coordinate comprehensive care strategies.
Monitored compliance with regulatory standards, ensuring a safe environment for clients and staff.
Maintained a clean, organized, and comfortable living environment for clients by overseeing daily household tasks and delegating responsibilities to the direct support team.
Partnered with families to ensure effective communication regarding their loved ones' care plans and progress updates.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.