Jennifer Edd

• Provides compassionate care for animals, ensuring their physical and emotional well-being during their stay at the shelter.
• Provided excellent customer service by answering inquiries about available animals and about our services during visits to the shelter.
• Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
• Certified to perform humane euthanasia on animals. Proficient in administering vaccines, oral medications, and microchips on animals.
• Restrained animals safely during exams and procedures.
• Successfully trained new volunteers on standard laundry protocols and how to navigate their way around the shelter. Pointed them in the direction of who to go to for extra help when needed.
• Provided support to grieving pet owners, offering compassionate guidance on end-of-life care decisions.
• Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention, reporting it to a supervisor or shelter medicine team.
• Trained new staff members in all areas of animal care, providing support and encouragement to help others grow in their capabilities. Figuring out their strengths and weaknesses and training them accordingly.

Worked with minimal supervision to care for up to 100 boarded dogs, including: cleaning and disinfecting the kennels and the outdoor runs. Fed the dogs and rotated them to the outdoor area.

Bathed the dogs and assisted with grooming, nail trims, and brush outs.

Washed bedding, up to ten loads of laundry per day, washed all dishes; distributed and kept logs of all medications for the animals.

Managed the front desk reception; including answering phones, made reservations, checked customers in and out, and calculated prices. Greeted customers, addressed their concerns, and gave tours of the facility to the public. Kept cordless phone with me throughout the day to answer calls at any time.

Trained other staff on managing the front desk and all of the duties of managing the kennels.

Feed, water, and care for cats, goats, and rabbits as well. In charge of changing the goat's bedding weekly and cleaned their yard.