Jennifer Edgson BSN, RN, CCM

• Provided consultation and expertise to Integrated Health (IH) staff and Nurse Care Coordinators (NCCs) from 19 Community Based Care agencies with regards to health plan benefits, performance measures and quality improvement.
• Trained IH staff and NCCs on physical health topics as they related to compliance with contract requirements, best practices, Medicaid regulations and Florida statutes.
• Assisted with creation and implementation of IH policies and procedures, and workflows.
• Instrumental in development of documentation standards and reviews for quality improvement.
• Created and maintained online NCC Job Aid and Pregnancy Resource Guide.
• Prepared comprehensive post-partum case reviews and facilitated monthly Birth Outcomes staffing calls.

• Effectively supervised Registered Nurses and Social Worker for Medical Home, Out-of-Home, and Medical Foster Care Nurse Case Management programs in Sarasota, Manatee, and Desoto counties (including those working in alternative working arrangements).
• Provided new employee orientation.
• Routinely reviewed employee performance standards and completed evaluations.
• Created and maintained program website which linked families and caregivers with local resources.
• Performed quality improvement and monitoring of performance measures.
• Developed workflows and processes.
• Collaborated with multidisciplinary teams to ensure comprehensive approaches to patient care.
• Worked within managed care to coordinate care and services for pediatric patients with chronic health care needs. This included comprehensive assessment, development, monitoring, and evaluation of care plans to reach outcomes in specific time frames.

• Maintained flexibility while providing excellent excellent patient care in numerous clinical settings, including Medical/Surgical, Mother/Baby, Pediatrics, Cardiac step-down, ICU step-down, Telemetry, Oncology, and outpatient surgery/post-op.
• Provided coordination between patients and physicians to ensure patient comprehension of treatment plans.
• Effectively counseled patients and families in health maintenance and disease management.
• Instructed patients and family members on proper discharge care.

August 2001 - December 2003

Sarasota Memorial Hospital, Sarasota, FL

August 1998 - August 2001

TravCorps Corporation, Ft. Lauderdale, FL

Anne Arundel Medical Center, Annapolis, MD

Phoenix Memorial Hospital, Phoenix, AZ

UCLA Medical Center, Los Angeles, CA

Carolina Medical Center, Charlotte, NC

Sarasota Memorial Hospital

August 1997 - August 1998

Bristol Hospital, Bristol, CT