Empower, educate and support postscript patients, KOL, HCPs, & SOC in all phases during the Patient Support Program
- Provided 1:1 personalized patient education on general well-being, disease states, psychosocial topics, and products information
- Provided expertise in coordination of care using a multi-disciplinary approach
- Facilitated robust communication channels for optimal post-script patient outcomes during Matrix calls when challenged with multi-dimensional barriers in the HAE and HEM ecosystem
- Compliantly educated SOC staff including HCP's, Pharmacist, Nurses, and EMT staff on safe and effective use of products from approved labeling and PRT approved resources
- Cross-trained new and existing employees to maximize team agility and performance.
- Expanded cross-functional organizational capacity by collaborating across departments on stretch projects
Achievements
- 2020 Takeda One Corporate Award- First year with the organization- Takeda's U.S. Business Unit's most prestigious award for non-sales and home office colleagues
- 2020 MVP in Hematology for FY2020 Q2
- 2020 Winner of the Hematology USBU Franchise Awards for Designing Innovative Ideas and won the category of Most Thought-Out Approach
- 2020 Created a digital documenting platform for PAM and HCE
- 2021 Created the first ever HCE Playbook- Including developing the team Logo, Mission, Vision, and a comprehensive overview of the HCE role and remit
- 2021 Worked with marketing to developed 5 new presentations for the HCE team to meet our patient's needs
- 2021 Identified as an emerging leader (Top 1%) and was 1 of 22 individuals nominated for Emerge Leadership Program
- 2022 Part of the DSOC HAE Pilot Initiative
- 2023 Collaborated with Specialty Pharmacy Programs and Products Launch team to educate Specialty Pharmacy KOL's on the label expansion for TAKHZYRO Pediatric indication