Hi, I’m
Jennifer Eining
Antelope
Summary
Motivated and talented server with engaging personality, upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server providing fast, high-quality customer service to guest. Proven track record in ensuring exceptional service and satisfaction.
Overview
18
years of professional experience
Work History
Hot Off the Griddle
Server
03.2021 - 09.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Amazon Fulfillment
Order Picker
10.2017 - 03.2021
Job overview
- Trained new employees or cross trained in inventory, successfully counted products in inventory, inspected and solved problems, picked customer orders, audited expiration dates on products.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Foodmaxx
Seasonal Clerk Helper
05.2017 - 10.2017
Job overview
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
JCPenneys
Visual Specialist
07.2006 - 02.2017
Job overview
- Store key holder, performed opening and closing procedures and prepared store deposits.
- Awarded Employee of the month twice for providing excellent customer service.
- Provided constructive feedback to fellow team members regarding their visual work, fostering a collaborative environment focused on growth and improvement.
- Enhanced visual displays by incorporating innovative design elements and creative concepts.
- Resolved patrons' complaints tactfully and professionally.
- Incorporated company branding into visual designs while adhering to corporate guidelines and standards.
- Developed seasonal display themes that resonated with customers, boosting brand awareness and loyalty.
- Conducted regular walk-throughs to identify areas for improvement and update visuals as needed for maximum impact.
Education
Live Oak High SchoolLive Oak, CA
High school diploma
06.2004
Skills
- Over 15 years' experience in customer service
- Strong Work Ethic
- Work well in a high pressure environment
- Guest Engagement
- High-volume dining
- Order Accuracy
- Reliable and Responsible
- Relationship Building
- Teamwork and Collaboration
- Food and Beverage Upselling
Timeline
Server
Hot Off the Griddle
03.2021 - 09.2024
Order Picker
Amazon Fulfillment
10.2017 - 03.2021
Seasonal Clerk Helper
Foodmaxx
05.2017 - 10.2017
Visual Specialist
JCPenneys
07.2006 - 02.2017
Live Oak High School
High school diploma