Jennifer Elliott
Nashville,TN
Summary
Accomplished healthcare leader with expertise in case management and strategic planning. Spearheaded initiatives reducing length of stay by 12%, enhancing patient outcomes. Proficient in data analysis and process improvement, fostering collaboration and patient advocacy. Adept at driving change and achieving compliance in complex healthcare environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Market Director of Case Management
Ascension Saint Thomas
02.2024 - Current
- Achieved twelve percent year-over-year reduction in length of stay through process optimization.
- Established partnerships with community organizations to improve resource availability.
- Secured grant funding for group home housing, facilitating safe discharges for unhoused patients.
- Identified technology partner to create multidisciplinary rounds dashboard integrated with EMR.
- Launched market initiative leading to enterprise-wide implementation of real-time discharge barrier analysis.
- Utilized data capture to guide capital decisions and enhance labor management solutions.
Interim Market Director Of Utilization Management
Ascension Saint Thomas
10.2024 - 09.2025
- Mentored staff on InterQual and MCG criteria to improve compliance and quality standards
- Collaborated with senior leadership, medical directors, and payers to align utilization decisions with organizational goals
- Engaged weekly in interdisciplinary meetings with RCM and coding departments, reviewing high-dollar accounts to accelerate revenue recovery
- Partnered with billing/denials teams to identify root causes of authorization-related rejections
Director of Complex Cases
HCA Corporate
07.2022 - 02.2024
- Executed strategies to decrease extended length of stay across 180 hospitals with a 50% reduction in cases.
- Assessed facilities with high extended length of stay volume, identifying key process improvement opportunities.
- Developed action plans and supported implementation of process changes, enhancing operational efficiency.
- Performed data analysis to identify trends, informing strategy development and implementation.
- Partnered with business analytics team to update data and reporting tools for effective management of extended length of stay.
Director of Case Management
HCA TriStar Hendersonville Medical Center
01.2021 - 07.2022
- Led case management team of RN case managers and social workers to meet defined metrics, improving length of stay.
- Guided resolution of complex case management issues, facilitating timely interventions and effective escalation support.
- Analyzed clinical data to ensure compliance with medical necessity guidelines and regulatory standards.
- Evaluated processes for throughput improvement, implementing educational opportunities to enhance safe discharges.
- Coordinated with post-acute care providers to establish a robust network supporting timely discharges.
Sr. Manager: Case Management Education
HCA Corporate
04.2020 - 01.2021
- Led planning and deployment of case management education initiatives and programs to enhance staff competencies.
- Identified knowledge and skill gaps; developed targeted curriculum to address deficiencies and improve case management effectiveness.
- Designed and implemented education on case management policies, procedures, and evidence-based practices to ensure compliance and enhance service delivery.
- Subject matter expert regarding case management education training standards.
- Provide education through live instructor led training.
- Maintain thorough understanding of current clinical guidelines and processes.
- Communicate with all levels of leadership including corporate case management, division directors, and facility directors.
Manager, RN
Vanderbilt Medical Center Case Management
09.2017 - 04.2020
- Led transitions management team made up of RN Case Managers, Social Workers, and Discharge Planners to meet established goals.
- Coordinated with leadership to implement new processes and protocols for case management team, improving efficiency and discharge timelines.
- Collaborated with post-acute care partners to address repeated barriers to discharge, decreasing time between referral and patient acceptance.
- Reduced avoidable days through evaluation and assessment of facility and team practices.
- Mentored and educated team members, including new staff and leadership, on best practices.
- Maintain and continually develop case management subject matter expertise, including all CMS and JCAHO guidelines.
Case Manager/Cardiac Nurse Navigator, RN
Skyline Medical Center
01.2015 - 06.2018
- Launched Care Assure program to support cardiac patients' transition post-acute care and enhance access to follow-up services.
- Assessed patients for clinical progress, collaborated with physicians, therapists, and nurses to develop discharge plans that optimize patient outcomes.
- Managed hospitalized patients through continuum of care.
- Coordinated information from assessment to implement appropriate referrals and follow-up healthcare needs.
- Developed professional relationships with managed care companies, community care providers, and indigent care resources.
Cardiac Nurse Navigator Manager
Saint Thomas Ascension Health
Nashville, TN
01.2017 - 08.2017
- Led multidisciplinary team to develop care redesign program for Coronary Artery Bypass Graft Surgical Bundle Patients.
- Coordinated with leadership across two hospitals to develop and implement clinical processes, enhancing patient care continuity.
Critical Care RN
Vanderbilt University Medical Center Neuro ICU
01.2010 - 01.2014
- Managed bedside care for critically ill patients Advocated for patients and families, Educated patients and families on diagnoses and treatment options, Progressively increased responsibility over three years to Resource Nurse.
Education
Bachelor of Science - Nursing
Brenau University
Gainesville, GAMasters of Business Administration - Healthcare Management
Western Governors University
Salt Lake City, UTSkills
- Case management
- Health care compliance
- Patient advocacy
- Change Management
- Process improvement
- Strategic planning
- Data analysis
Certification
IQCER, Certified Expert Resource for Interqual Acute and Behavioral Health
Awards Recognition
Women Impacting Their Community, 2021, Sumner County Chamber of Commerce
Professional Affiliation
ACMA, Board Secretary for TN/KY Chapter, 2017-2020
Timeline
Interim Market Director Of Utilization Management
Ascension Saint Thomas
10.2024 - 09.2025
Market Director of Case Management
Ascension Saint Thomas
02.2024 - Current
Director of Complex Cases
HCA Corporate
07.2022 - 02.2024
Director of Case Management
HCA TriStar Hendersonville Medical Center
01.2021 - 07.2022
Sr. Manager: Case Management Education
HCA Corporate
04.2020 - 01.2021
Manager, RN
Vanderbilt Medical Center Case Management
09.2017 - 04.2020
Cardiac Nurse Navigator Manager
Saint Thomas Ascension Health
01.2017 - 08.2017
Case Manager/Cardiac Nurse Navigator, RN
Skyline Medical Center
01.2015 - 06.2018
Critical Care RN
Vanderbilt University Medical Center Neuro ICU
01.2010 - 01.2014
Bachelor of Science - Nursing
Brenau University
Masters of Business Administration - Healthcare Management
Western Governors University