Rachelle L. Taylor
Lavon
Summary
Compassionate Team Leader with extensive clinical experience across diverse healthcare settings. Specializes in interdisciplinary care coordination and patient advocacy, ensuring safe, high-quality outcomes. Demonstrates strong organizational and analytical skills while effectively managing departmental operations and fostering relationships with healthcare professionals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Director of Case Management (DCM)
PAM Health
Allen & Richardson
01.2023 - Current
- The DCM facilitates the interdisciplinary plan of care and the discharge planning process to ensure high-quality-centered patient care with positive outcomes.
- Directed daily operations of the case management department.
- Trained and educated case management team on effective caseload management, policies, and CMS guidelines to enhance compliance and care quality.
- Allocated patient caseloads among case management team to optimize workload balance.
- Oversee the utilization and current review process and determination.
- Coordinate/communicate effectively with administration, nursing and medical staff.
- Presented updates on daily case management operations during administrative meetings.
- Acted as administrative on-call representative for case management department, addressing urgent issues.
RN Case Manager
HCA
04.2018 - 01.2024
- Coordinated care, discharge planning, and service delivery for targeted patient population, enhancing recovery across various illnesses and diseases.
- Provided patients with tailored resources, supporting improved health status and optimal outcomes.
- Monitored effective utilization of resources and led the interdisciplinary team.
- Participated in projects to enhance patient care, contributing to promotion of high quality standards.
Quality Analyst (Nurse Educator)
HCA
01.2022 - 01.2023
- Managed clinical quality and performance improvement activities at the hospital, applying expertise in quality standards and performance improvement methodologies.
- Managed a hospital-wide performance improvement project, ensuring team engagement and adherence to goals.
- Influenced and educated entity leaders, staff, and physicians to adopt process improvement plans enhancing quality care and patient safety.
- Drove organizational changes by developing, facilitating, and executing organizational improvement projects and initiatives.
- Demonstrated expertise in TMF, CMS, NQF, Leapfrog Group, and Nursing Magnet criteria during quality assessments.
- Facilitated goal-driven teams in activities aligning with strategic plans to change behavior and produce sustainable results.
- Usage of statistical process tools to analyze quality processes and improve patient outcomes and safety.
Case Manager
United Health Care
Richardson, TX
11.2016 - 01.2018
- Assessed client needs and coordinated healthcare services for optimal care.
- Developed individualized care plans to address client-specific health requirements.
- Facilitated communication between clients, families, and healthcare providers effectively.
- Reviewed documentation in medical records and coordinated communication with interdisciplinary team.
- Reviewed patient cases to ensure proper treatment aligned with verified costs and policies.
RN Circulator
Baylor Hospital
Plano, TX
01.2012 - 07.2016
- Managed patient care in surgery room, fostering a comfortable and safe environment for optimal surgical outcomes.
- Delivered quality surgical care in cardiac surgical unit, ensuring timely interventions for patient safety.
- Supervised team activities to uphold surgical asepsis, enhancing patient safety and compliance with protocols.
Team Leader
Methodist Hospital for Surgery
Addison/Dallas, TX
06.2012 - 01.2016
- Supervised team members in immediate surgical unit, ensured compliance with safety guidelines, and coordinated staff scheduling to meet unit needs.
- Managed care in surgery room, ensuring a comfortable, safe environment for surgical patients throughout procedures.
- Circulating surgical nurse Nursing Educator & Preceptor duties include teaching nurses’ hands on nursing skills, supervising student nurses demonstrating patient care in clinical setting.
- Supported and led students, fostering a positive learning environment through hands-on guidance and mentorship.
Coordinator/Liaison Team Leader
Baptist Memorial Hospital
Memphis, TN
01.2008 - 01.2012
- Led and coordinated patient-centered care in Cardiac Cath & EP lab, ensuring safety and effectiveness for cardiac patients.
- Developed quality measures enhancing patient care and staff satisfaction, facilitating prompt service delivery within the organization.
RN Team Leader
Saint Francis Bartlett
Bartlett, TN
01.2007 - 11.2009
- Led nursing team in delivering patient-centered care at Saint Francis Bartlett.
- Coordinated daily operations to ensure effective patient flow and resource management.
- Collaborated with team members, surgeons, and anesthesiologists to streamline surgical preparation.
- Coordinated patient care flow into operating room, ensuring readiness for surgery.
- Mentored junior nurses, fostering skill development and best practices in patient care.
RN Team Leader, Manager
Jackson Madison County General Hospital
Jackson, TN
05.2000 - 01.2007
- Managed the day-to-day operations of the operating room and provided patient-centered care.
- Supervised and managed team members in operating room to ensure optimal patient care.
- Coordinated patient flow in and out of operating room to enhance surgical efficiency.
- Communicated effectively to coordinate patient surgical care within the operating room.
- Circulated as surgical nurse, managing care in surgery room to maintain comfort and safety for patients.
- Supervised and evaluated team members' activities to maintain surgical asepsis.
Medical Assistant Supervisor
Jackson OB/GYN Associate
Jackson, TN
01.1992 - 01.2000
- Coordinated daily clinic operations and supervised nurses and medical assistants, ensuring smooth patient check-in and check-out.
- Assisted obstetrical and gynecological physicians in operating room, preparing patients for surgery to ensure readiness and comfort.
- Educated surgical patients on pre- and post-operative care to enhance understanding and compliance.
- Strategically planning and organizing the physician’s surgery schedule.
Education
Master of Science of Nursing (MSN) -
University of Mary
Bismarck, ND01-2016
BS -
University of Tennessee
Martin, TNSkills
- Health and Wellness Education
- Case Management
- Quality Assurance
- Clinical Assessment
- Diagnosis
- Utilization Review
- Policy Development
- Procedural Development
- Disease Management
- Condition Management
- Employee Development
- Training
- Electronic Records Management
- Patient Advocacy
- Family Support
- Nursing Instructor
- Director of Case Management
Certification
- Licensed Registered Nurse (RN), State of Texas
- Certified Case Manager (CCM)
- Certified Nurse of Operating Room (CNOR)
Publications
Exploring the Impact of a DART Driven Sepsis Nurse Protocol Initiated in the Emergency Room to improve 3-hour Sepsis Bundle Care Outcomes, Journal of Emergency Nursing, 01/01/17
Personal Information
Title: RN, MSN, CCM, CNOR
Timeline
Director of Case Management (DCM)
PAM Health
01.2023 - Current
Quality Analyst (Nurse Educator)
HCA
01.2022 - 01.2023
RN Case Manager
HCA
04.2018 - 01.2024
Case Manager
United Health Care
11.2016 - 01.2018
Team Leader
Methodist Hospital for Surgery
06.2012 - 01.2016
RN Circulator
Baylor Hospital
01.2012 - 07.2016
Coordinator/Liaison Team Leader
Baptist Memorial Hospital
01.2008 - 01.2012
RN Team Leader
Saint Francis Bartlett
01.2007 - 11.2009
RN Team Leader, Manager
Jackson Madison County General Hospital
05.2000 - 01.2007
Medical Assistant Supervisor
Jackson OB/GYN Associate
01.1992 - 01.2000
Master of Science of Nursing (MSN) -
University of Mary
BS -
University of Tennessee