Jennifer Ellis
Las Vegas
Summary
Results-oriented expert with extensive experience in investigative techniques and complaint resolution.
Overview
9
9
years of professional experience
Work History
Long Term Care Ombudsman
State of Nevada, Aging and Disability Services
Las Vegas
01.2023 - Current
- Investigates resident complaints within various long-term care settings, including nursing homes.
- Educate residents and families on rights and available resources.
- Advocate for improved practices among facility staff and long-term care professionals.
- Promote effective communication strategies to resolve resident concerns.
Program Officer/Hearings Coordinator
State of Nevada Division of Welfare and Supportive Services
Las Vegas
10.2022 - 01.2023
- Analyzed eligibility files, applications, policies, regulations, and supporting evidence to verify accurate calculations and budgeting of claims
- Drafted legal briefs with exhibits highlighting key facts pertinent to program violation allegations.
Managed scheduling of pre-hearing conferences to facilitate efficient case progression. - Performed interviews to collect necessary evidence and insights.
Organized witnesses for testimony, strengthening the Division’s case before the Hearing Officer.
Family Services Specialist II/Hearing Representative
State of Nevada Division of Welfare and Supportive Services
Las Vegas
06.2017 - 10.2022
- Analyzed case files to determine appropriateness and timeliness of appeals.
Facilitated pre-hearing conferences to explain agency position and policies clearly.
Updated hearings officer and appellants on any changes in case dispositions. - Created detailed written summaries and chronological exhibits for case hearings.
Executed coordination of hearing activities between agency legal representatives and appellants.
Education
Associate of Arts - Paralegal Studies
Everest College
04-1998
Skills
- Investigation techniques
- Policy development
- Educational outreach
- Complaint resolution
- Case analysis
- Regulatory compliance
Timeline
Long Term Care Ombudsman
State of Nevada, Aging and Disability Services
01.2023 - Current
Program Officer/Hearings Coordinator
State of Nevada Division of Welfare and Supportive Services
10.2022 - 01.2023
Family Services Specialist II/Hearing Representative
State of Nevada Division of Welfare and Supportive Services
06.2017 - 10.2022
Associate of Arts - Paralegal Studies
Everest College