Marcey Otto
Kincaid,IL
Summary
Highly motivated and committed medical professional and student with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Long Term Care Ombudsman
ICARE
Springfield, Illinois
10.2021 - Current
- Assisted patients in understanding individual rights and responsibilities in regards to care.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
Customer Service Representative
Xtend Healthcare
Springfield, IL
03.2021 - 06.2021
- Provided primary customer support to external customers in regards to scheduling their COVID-19 vaccinations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Certified Medical Assistant
Springfield Clinic, Main Campus
Springfield, Illinois
03.2018 - 03.2021
- CMA Gastroenterology - GI specialist, with two Nurse Practitioners.
- I am lead specialist of procedural scheduling, prior authorizations of procedures and radiologic procedures.
- Proficient in Touchworks, EPIC, DB Motion, and RCMS.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Customer Service Representative
Horace Mann
Springfield, IL
01.2017 - 03.2018
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Manager
CMA Planned Parenthood
Springfield, IL
05.2015 - 01.2017
- With the Springfield, IL Health Center.
- Providing direct patient care, maintenance of medical records chart audits, education, counseling in reproductive health matters.
- Perform routine labs, phlebotomy, OSHA/CLIA compliancy, maintains lab log for FP/AB, coordinates orders and pick-ups with Lab Corp.
- Scheduling of patients, ensuring customer service, which addresses the needs of the patient.
- Net Suite Ordering/Receiving knowledge, understanding of inventory, attention quality assurance and controls.
- Knowledge of Brinks for deposit.
Surgery Scheduler
CMA, CST– Springfield Clinic
Springfield, IL
01.2012 - 01.2015
- First started working for Springfield Clinic in ASC Sterile Processing while in school, then received a position for Surgical Technologist post-graduation.
- I then in the fall of 2012 became allergic to iodine and chlorahexadine and could not continue position due to high volume of cases proceeded to Receptionist/Surgery Scheduler in December 2012 to present.
- Served as CMA in Cardiology from September 2013-January 2015.
- Left start BSW at UIS
Procedural Tech/Unit Clerk
St. John's Hospital – Women's & Children's Center Procedural Tech
Springfield, IL
10.2008 - 04.2012
- Pager/On-Call for Emergency C-Sections, set up for OR and regular deliveries.
- Organization and stocking of maternal suites with supplies.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Education
Certified Nursing Assistant (2003 received certification -
Lincoln Land Community College
Springfield, ILBachelor of Arts - Social Work
University of Illinois At Springfield
Springfield, IL12.2021
Associates - Liberal Arts
Lincoln Land Community College
06.2014
Associate of Applied Science - Applied Science—Surgical Technology
Richland Community College
05.2012
Diploma - Medical Assisting
Midwest Technical Institute
Springfield, IL09.2007
Diploma -
South Fork High School
05.2005
Skills
- Medical terminology knowledge
- Good listening skills
- Inbound and Outbound Calling
- Complaint resolution
- Report preparation
- EMR / EHR
- Companionship and Emotional Support
- Patient Scheduling
- Direct Patient Care
- Patient-focused care
- Compassionate caregiver
- CPR
- Efficient and reliable team player
- Staff Management
Timeline
Long Term Care Ombudsman
ICARE
10.2021 - Current
Customer Service Representative
Xtend Healthcare
03.2021 - 06.2021
Certified Medical Assistant
Springfield Clinic, Main Campus
03.2018 - 03.2021
Customer Service Representative
Horace Mann
01.2017 - 03.2018
Assistant Manager
CMA Planned Parenthood
05.2015 - 01.2017
Surgery Scheduler
CMA, CST– Springfield Clinic
01.2012 - 01.2015
Procedural Tech/Unit Clerk
St. John's Hospital – Women's & Children's Center Procedural Tech
10.2008 - 04.2012
Certified Nursing Assistant (2003 received certification -
Lincoln Land Community College
Bachelor of Arts - Social Work
University of Illinois At Springfield
Associates - Liberal Arts
Lincoln Land Community College
Associate of Applied Science - Applied Science—Surgical Technology
Richland Community College
Diploma - Medical Assisting
Midwest Technical Institute
Diploma -
South Fork High School
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