Jennifer Elmore
Woodland Park,Colorado
Summary
Experienced, results-driven Front Office Manager with strong leadership and planning skills honed across diverse environments. Committed to optimizing operations and reducing costs for enhanced efficiency. Proven track record of driving productivity improvements by strategically addressing daily and project-based demands.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Rampart Family Dental
Woodland Park, Colorado
07.2022 - Current
- Coordinated appointment calendar and balanced schedules to promote optimal productivity. Ensuring coverage of all shifts.
- Performed data entry and other administrative tasks to support departments.
- Monitored office inventory to maintain supply levels.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Lead Teller
Vectra
Woodland Park, Colorado
07.2020 - 07.2022
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Performed currency transaction reports for foreign currency.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Resolved problems or discrepancies concerning customers' accounts.
Education
Associate of Arts - Education
Liberty University
Lynchburg, VA05-2012
Skills
- Operations Management
- Expense Reporting
- Project Management
- Persuasion skills
- Exceptional customer support
- Administrative Skills and Support
- Staff Management
Accomplishments
- Top performing, Customer service award ( Vectra Bank )
References
References available upon request.
Timeline
Front Office Manager
Rampart Family Dental
07.2022 - Current
Lead Teller
Vectra
07.2020 - 07.2022
Associate of Arts - Education
Liberty University
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