Jennifer Elton
Levittown,PA
Summary
Retail Operations Leader experienced in team leadership and regulatory compliance. Created cohesive work environments through talent attraction and retention while ensuring adherence to company policies. Managed inventory control, budgets, and loss prevention strategies to enhance operational efficiency and foster employee growth.
Overview
4
4
years of post-secondary education
25
25
years of professional experience
Work History
General Manager
Verilife
Chester, PA
06.2021 - Current
- Attract, hire, and retain a diverse team of top talent.
- Train, coach, and develop direct reports using company programs, tools, and resources.
- Evaluate employee performance, providing feedback in a timely manner.
- Create an environment that inspires and encourages the growth and engagement of associates.
- Model an environment of open communication by sharing enterprise strategy and corporate messaging with associates.
- Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy.
- Promoted teamwork by collaborating with the management team to establish priorities and provide clear direction.
- Created cohesive work environment that fostered collaboration and engagement.
- Oversee store inventory, supplies, operating costs and budgets.
- Utilized the company's scheduling tool to schedule associates in optimal roles and times, enhancing customer experience.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention.
Assistant Store Manager of Operations
Lowe's
Willow Grove, PA
04.2020 - 06.2021
- Ensured store operations ran smoothly. Our store operates effectively and keeps our customers happy
- Coordinated daily customer service operations, including sales processes and order management
- Managed store operations to improve customer satisfaction
- Assessed employee performance through regular evaluations and identified hiring and training needs
- Provided coaching and support to sales associates during training sessions new and existing sales associates
- Monitored retail operating costs, budgets, and resource allocation
- Created and analyzed reports on retail data including revenues, expenses, and competition
- Conduct regular audits to ensure the store is functional, presentable and profitable
General Manager
A.C Moore
Warminster, PA
09.2008 - 04.2020
- Directly responsible for managing the profit, merchandise, operations, and Team Members
- Created customer-focused atmosphere and developed positive relations that established standards for team members.
- Trained all Team Members to provide exceptional customer service.
- Reviewed Profit & Loss line items and made strategic decisions to enhance store performance.
- Implemented profit management techniques to optimize revenue and minimize losses.
- Led a team while managing multiple tasks in a fast-paced retail environment.
- Processed freight shipments efficiently to ensure timely product availability on sales floor. from receipt to sales floor within the goal of 24 hours.
- Communicated and drove corporate and store initiatives for team members to ensure alignment and engagement.
- Conducted daily inspections of side counters to verify stock levels and accuracy of product information.
Assistant Manager
A.C Moore
Bensalem, PA
10.2007 - 09.2008
- Assisted GM in leading business operations focused on planning, sales, and profitability
- Monitored sales, margins, and inventory to ensure alignment with business goals
- Analyzed sales reports to provide recommendations for product improvements based on reports and sales trends
- Drove marketing and advertising through optimized product displays and strategic placement
- Fostered a welcoming environment for customers in the store.
Classroom Coordinator
A.C Moore
Bensalem, PA
09.2002 - 09.2007
- Recruited teachers and instructors for classroom
- Coordinated monthly in-store and online classes to enhance customer engagement
- Scheduled and hosted children's birthday parties weekly, creating enjoyable experiences for attendees.
- Scheduled and hosted weekly children's birthday parties, creating memorable experiences for families
- Recruited and onboarded teachers and instructors for classroom programs, ensuring diverse and quality instruction
- Managed daily tasks for associate role, ensuring smooth operations.
Associate/Front end supervisor
A.C Moore
Bensalem, PA
09.2001 - 08.2002
- Recovered the department's daily operations.
- Restocked shelves with merchandise to ensure product availability.
- Processed returns and exchanges to facilitate customer satisfaction.
- Facilitated customer returns and exchanges at the service desk.
- Assisted customers on the floor by answering questions and providing product information
- Managed lunch and break schedules to ensure team coverage and service continuity
- Answered store phone inquiries promptly to assist customers.
- Prepared inventory and ensured accuracy for stock management.
Education
High School Diploma -
Bensalem High School
Bensalem, PA 09.1998 - 06.2002
Skills
- Retail operations
- Inventory control
- Budget management
- Profit and loss accountability
- Regulatory compliance
- Loss prevention
- Scheduling
- Performance management
- Team leadership
- Staff training and development
- Customer relations
- Decision making
- Clear communication
- Conflict resolution
Qualifications
18 years retail experience, 13 years management experience, understanding of retail sales, inventory, profit planning & merchandising, store operations and loss prevention, Microsoft excel, office & outlook, recruitment and training, Strong verbal and communication skills
Timeline
General Manager
Verilife
06.2021 - Current
Assistant Store Manager of Operations
Lowe's
04.2020 - 06.2021
General Manager
A.C Moore
09.2008 - 04.2020
Assistant Manager
A.C Moore
10.2007 - 09.2008
Classroom Coordinator
A.C Moore
09.2002 - 09.2007
Associate/Front end supervisor
A.C Moore
09.2001 - 08.2002
High School Diploma -
Bensalem High School
09.1998 - 06.2002