Jennifer England
Stokesdale,NC
Summary
Security supervisor with 10+ years of experience leading officers and managing shift coverage at critical infrastructure sites. Oversee access control, CCTV monitoring, incident reporting, and emergency response readiness. Deliver site safety support through detail-oriented operations and effective problem solving.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Security Site Supervisor
Securitas Critical Infrastructure Services, Inc.
McLeansville, North Carolina
10.2017 - Current
- Supervised security officers at critical infrastructure sites to ensure safety and compliance.
- Monitored CCTV systems and alarm panels for suspicious activity.
- Monitored access control, visitor screening, and badge authorization procedures.
- Applied post orders and site access control procedures.
- Provided officers with emergency response and safety protocol briefings.
- Trained officers on security procedures and professional conduct.
- Communicated with client representatives on site security concerns.
- Delivered exceptional customer service, addressing site security concerns to enhance client satisfaction.
- Developed innovative solutions to improve team operations and security response.
Security Supervisor
Securitas Security Services USA
Martinsville, Virginia
08.2015 - 10.2017
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Enforced post orders, site rules, and Securitas reporting standards.
- Monitored CCTV systems and alarm panels for suspicious activity.
- Trained officers on customer service, radio use, and security procedures.
- Supervised property entrances and exits and monitored employee safety.
- Conducted patrols, access control, and perimeter inspections.
- Ensured accuracy and completeness of incident reports submitted by subordinates.
- Deployed resources and personnel during emergency situations to manage crises effectively.
- Provided security team leadership and contributed to on-call duties.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Coached and provided feedback to team members, fostering development and addressing performance issues as needed.
Safety and Security Officer
Whelan Security
Martinsville, Virginia
05.2012 - 08.2015
- Monitored client sites for safety and security concerns.
- Controlled access and verified visitors at entry points.
- Monitored CCTV cameras for suspicious activity, reporting any incidents to relevant authorities.
- Responded to alarms and emergency situations using security procedures.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Documented incidents and daily activity reports accurately.
- Enforced parking regulations by monitoring vehicle movement in parking lots.
- Trained new officers to fill key positions and maximize productivity.
- Provided exceptional customer service to ensure satisfaction.
Education
GED -
Martinsville High School
Martinsville, VA06-2002
Skills
- Security management
- Emergency response
- Staffing management
- Problem solving
- Microsoft software
- Organizational skills
- Attention to detail
- Customer service
Certification
- OSHA 10 General Industry Safety and Health
- NC PPSB Security Guard Card
- CPR, AED, and Basic First Aid
Accomplishments
- Supervisor of the Quarter, 2023
- Making a Difference Award (Awarded on three occasions)
Timeline
Security Site Supervisor
Securitas Critical Infrastructure Services, Inc.
10.2017 - Current
Security Supervisor
Securitas Security Services USA
08.2015 - 10.2017
Safety and Security Officer
Whelan Security
05.2012 - 08.2015
GED -
Martinsville High School