KODE MARCEL
Los Angeles,CA
Summary
Detail-oriented Security Site Supervisor with expertise in CCTV monitoring, incident management, and team leadership. Proven ability to implement effective training programs and coordinate emergency response plans to enhance safety and compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Royal Guard Security Services
Dallas, TX
08.2021 - 12.2025
- Supervised security personnel to ensure compliance with safety protocols and operational procedures.
- Conducted regular site inspections, identifying potential hazards and implementing corrective actions promptly.
- Developed training programs for new staff, enhancing team performance and service quality.
- Coordinated incident response plans, effectively managing emergencies to minimize risks.
- Collaborated with law enforcement agencies to improve security measures and incident reporting protocols.
- Analyzed security reports to identify trends, recommending strategic improvements for site safety.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Reviewed and updated security policies, promoting adherence to best practices within the organization.
- Led daily briefings with team members, ensuring clear communication of duties and expectations.
- Removed unauthorized persons from facility grounds.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
Customer Service Manager
ELI SUPER MARKET
McKinney, TX
06.2020 - 01.2021
- Led customer service initiatives to enhance customer satisfaction and loyalty.
- Developed training programs for staff to improve service quality and efficiency.
- Analyzed customer feedback to identify areas for service enhancement and implementation of solutions.
- Streamlined communication processes between departments to ensure timely resolution of customer issues.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Implemented new technologies to optimize customer service operations and improve response times.
- Coordinated cross-functional teams to resolve complex customer inquiries and escalations efficiently.
- Established performance metrics to monitor team effectiveness and drive continuous improvement efforts.
- Mentored team members on best practices in customer engagement and conflict resolution strategies.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Kept accurate records to document customer service actions and discussions.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Created and reviewed invoices to confirm accuracy.
Education
High School Diploma -
MONTEBELLO ADULT SCHOOL
Montebello, CA04-2026
Master of Science - Logistics Management
UNIVERSITY OF GDANSK
POLAND10-2019
Certificate - Project Management
UNIVERSITY OF ODDESSA
UKRAINE03-2017
Bachelor of Science - International Economics
UNIVERSITY OF BUEA
BUEA CAMEROON11-2016
Skills
- CCTV monitoring
- Access control
- Alarm systems
- Risk analysis
- Incident management
- Emergency response
- Security audits
- Physical security
- Threat assessment
- Law enforcement assistance
- Security planning
- Law enforcement support
- Crisis management
- Defensive tactics
- Investigation techniques
- Schedule maintenance
- Defensive strategies
- Security training
- Patrol procedures
- Surveillance systems
- Security personnel training
- Team leadership
- CCTV experience
- Safety and security procedures
- Employee performance evaluation
- Personnel supervision
- Access systems and patrol
- Incident investigation
- AED training
- Security officer development
- Weapons screening
- Security team management
- Employee relations
- Emergency management
- Safety and security regulations
- Staff management
- Skilled in conflict resolution
- Daily incident reporting
- Regulatory compliance
- Report analysis
- Dispatch
- Compliance management
- Performance assessment
- Crime prevention
- CPR CERTIFICATION
- Skilled public speaker
- Criminal investigations
- Residential management
- Staffing and scheduling
- Surveillance
- Security management
- First responder experience
- FLUENT IN DIFFERENT LANGUAGES
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified CPR, AMERICA RED CROSS
- Certified Unarmed Security , Guard Card
- Certified AED, AMERICA RED CROSS
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Russian
Full Professional
Romanian
Full Professional
Dutch
Professional Working
Polish
Professional Working
Timeline
Security Site Supervisor
Royal Guard Security Services
08.2021 - 12.2025
Customer Service Manager
ELI SUPER MARKET
06.2020 - 01.2021
High School Diploma -
MONTEBELLO ADULT SCHOOL
Master of Science - Logistics Management
UNIVERSITY OF GDANSK
Certificate - Project Management
UNIVERSITY OF ODDESSA
Bachelor of Science - International Economics
UNIVERSITY OF BUEA